Stephanie Bryan
Summary
Results-driven professional with nearly two decades of expertise in the wholesale distribution sector, specializing in data management and enterprise resource planning (ERP) systems. Expert-level knowledge of Epicor Eclipse ERP, coupled with proficiency in B2B eCommerce, product catalog management, data conversion, and project management. Proven ability to collaborate effectively with cross-functional teams to optimize business processes and ensure system integrity. Dedicated to continuous professional development and adept at leveraging emerging technologies to drive operational excellence.
Overview
18
18
years of professional experience
Work History
IT Administrator
Plumb Supply Company
04.2019 - Current
- HelpDesk Technician: Serve as the primary point of contact for complex technical issues, providing high-level support that reduces resolution times by implementing efficient troubleshooting processes and creating user-friendly documentation.
- Eclipse ERP Administrator: Manage the Eclipse ERP system with a focus on optimizing functionality and user experience. Responsibilities include technical support, role management, and process development, leading to improved operational workflows and enhanced date accuracy.
- Software Implementation Support: Collaborate with cross-functional teams to facilitate the implementation of new software applications. This includes conducting training sessions and creating user SOP's to ensure staff competency and confidence in using new tools.
- Marketing Collaboration: Partner with the marketing department to maintain the relevance and accuracy of website data and content. Implement strategies that enhance user engagement and improve search engine rankings, contributing to a measurable increase in web traffic.
Corporate Services
Plumb Supply Company
08.2013 - 04.2019
- Cross-Departmental Collaboration: Developed a well-rounded understanding of company operations through cross-training in accounting, pricing, marketing, and IT. This multifaceted experience has led to improved communication and collaboration across departments, facilitating more integrated business strategies.
- Product Data Management: Managed the categorization and maintenance of product data for pricing catalogs and eCommerce content, ensuring accuracy and consistency. Successfully reduced data discrepancies by 30%, improving overall operational efficiency.
- Project Management for B2B Implementation: Led the project management efforts for the development and launch of a B2B website, coordinating product data conversions and ensuring alignment with business objectives. Achieved project completion ahead of schedule and under budget, with minimal disruption to ongoing operations.
- Website Administrator (WordPress): Oversaw the administration of Plumb Supply Company's WordPress website, implementing regular updates and enhancements to improve functionality and user experience. Developed site analytics reports to track performance and inform future optimizations.
Showroom Consultant
Plumb Supply Company
09.2011 - 08.2013
- Sales: Delivered enhanced customer experience via personalized consultations, product recommendations, and maintaining open communicative relationships with homeowners and professional contractors. Actively participated in ongoing workshops to acquire advanced skills and knowledge in the field.
- Customer Service: Provided exceptional customer service, addressing concerns promptly and ensuring overall satisfaction with purchases by working closely with contractors and vendors to improve project coordination, completing projects on time and within budget. Coordinated with other internal departments to ensure a seamless customer experience from initial inquiry through purchase and delivery.
Receptionist/Administrative Assistant
Plumb Supply Company
10.2006 - 09.2011
- Receptionist: Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Answered central telephone system and directed calls accordingly. Collected and distributed messages to team members and managers to support high customer service.
- Administrative Assistant: Assisted with planning office events and meetings for smooth execution. Ensured accurate record-keeping with diligent data entry and database management. Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Some College (No Degree) - Liberal Arts And General Studies
DMACC
Ankeny, IAHigh School Diploma -
Saydel High School
Des Moines, IA05.2004
Skills
- Eclipse ERP
- B2B eCommerce
- Product Catalog Management
- Adobe Photoshop
- WordPress
- Microsoft Office
- Kerridge Commercial Systems
- Communication skills
- Time management
- Project Implementation
- Customer service
- Attention to detail
Timeline
IT Administrator
Plumb Supply Company
04.2019 - Current
Corporate Services
Plumb Supply Company
08.2013 - 04.2019
Showroom Consultant
Plumb Supply Company
09.2011 - 08.2013
Receptionist/Administrative Assistant
Plumb Supply Company
10.2006 - 09.2011
Some College (No Degree) - Liberal Arts And General Studies
DMACC
High School Diploma -
Saydel High School
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