Stephanie Bryans
Clifton Park,NY
Summary
Customer-oriented General Manager of a multi room event facility and restaurant with 8+ years of hospitality experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
7
7
years of professional experience
Work History
General Manager
The Century House
Latham, NY
10.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Director of Events
The Century House
Latham, NY
09.2017 - 10.2023
- Assessed event success and identified improvement areas through client feedback.
- Designed contracts, collected fees and booked event rooms for clients. Social, Corporate & Wedding events.
- Analyzed feedback from attendees to improve future events.
- Provided onsite support during major events to ensure objectives are achieved.
- Organized and managed multiple events simultaneously, ensuring that all deadlines were met.
- Supervised a team of event coordinators in planning activities such as catering setup, décor design, audiovisual equipment rentals.
- Planned menus to align with event theme or budget and coordinated catering services.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
Education
Associate of Arts - Culinary Arts
SUNY SCCC
Schenectady, NY05-2014
Skills
- Customer Relationship Management
- Sales
- Schedule Management
- Client Relations
- Departmental Operations Management
- Supervision and training
- Team Leadership
- Event Management and Promotion
Timeline
General Manager
The Century House
10.2023 - Current
Director of Events
The Century House
09.2017 - 10.2023
Associate of Arts - Culinary Arts
SUNY SCCC
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