Stephanie Bryden
Sylmar,CA
Summary
Results-driven Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in customer experience, employee experience, managing inventory and achieving financial goals.
Overview
18
18
years of professional experience
Work History
District Installation Manager
Home Depot
02.2021 - Current
- Responsible for the install customer experience by leading a team of associates and third party installers to ensure sold jobs are managed effectively across the life cycle of the job, post-sale.
- Ensures effective execution of the pre-installation inspection and job site inspection processes, manages job movement activities, service and warranty programs.
- Manages intake of service tickets and schedules services with customer, as necessary.
- Responsible and addresses escalations or questions pertaining to contract scope adjustments, customer escalations, job expense approvals such as customer concessions and Service Provider add-labor charges.
Package Center Supervisor
UPS
05.2020 - Current
- Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely
- Daily time card processing
- Addresses customer concerns, package tracking and investigating lost packages.
Operations Manager
Best Buy
07.2005 - 09.2019
- Responsible for creating a positive customer service experience throughout the store
- Drives employee experience through training, coaching and development plans
- In-store pickup, checkout, asset protection, inventory control, merchandising, returns/exchanges, trade-in, recycling, safety and labor control are some of the main job responsibilities.
Education
CA Sexual Harassment Trainings -
Harvard Online Courses
Los Angeles Mission College
Sylmar, CABig Joe Platform Certified Trainer -
Best Buy
09.2019
Diploma -
San Fernando High School
San Fernando, CA06.1996
Skills
- Leadership experience
- Communication skills
- Problem-solving abilities
- Teamwork
- Time-Management
- Critical thinking
- Flexibility
- Organization Skills
- Attention to detail
- Responsibility
- Goal oriented
- Safety Standards
- Vendor Relations
Accomplishments
- YTD 2023 6.1% over plan, 16.2% COMP
- 8 Service Providers in top tier FY23
- Top Operations Performance FY18/17 - Top 3 month over month operations performance in the district.
- FY19 /20- Top 2 performing operations team in market.
- Shrink YOY Reduction Continued to reduce year over year store shrink (-0.77% down to -0.38%)
- Customer Pick-Up Experience Ranked top performing team for online pick up experience surveys YOY.
Tasks
- Achievements/Tasks
Hobbies and Interests
- Family
- Traveling
- Camping
- Vegas
- Cooking
- Trying new restaurants
Timeline
District Installation Manager
Home Depot
02.2021 - Current
Package Center Supervisor
UPS
05.2020 - Current
Operations Manager
Best Buy
07.2005 - 09.2019
CA Sexual Harassment Trainings -
Harvard Online Courses
Los Angeles Mission College
Big Joe Platform Certified Trainer -
Best Buy
Diploma -
San Fernando High School
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