Travel
Hi, I’m
Stephanie Bunce
Lansdale,Pennsylvania
Summary
Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.
Overview
10
years of professional experience
Work History
Nationwide InsuranceRemote
Senior Trainer, Learning & Development
06.2022 - Current
Job overview
- Prepare and facilitate Commercial Lines New Hire Processing training for 17-week course reviewing systems and line of businesses
- Create, review and update materials for Commercial Service Center, Premium Audit, Processing and Underwriting classes
- Increased employee competency by developing and delivering comprehensive training programs.
- Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Nationwide InsuranceHarleysville, PA
Assistant Underwriter, Middle Market Construction East
07.2019 - 06.2022
Job overview
- Supported development of new business by conducting thorough research on prospective clients.
- Evaluated insurance applications against established criteria, ensuring adherence to company policies and regulatory requirements.
- Managed diverse portfolio of accounts, maintaining high level of customer satisfaction through proactive communication and prompt service delivery.
- Order & review Loss Control Surveys
- Evaluate MVR reports for driver eligibility and request driver exclusion forms if needed
- Pull & evaluate Experian, OSHA, CAB, WC Experience Mod/class codes, GL class codes, GRIT, CAT station and more
Nationwide InsuranceHarleysville, PA
Associate Underwriter, Middle Market
06.2017 - 07.2019
Job overview
- Improved underwriting efficiency by streamlining processes and implementing best practices.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Increased profitability by effectively managing portfolio risks and making informed underwriting decisions.
- Developed strong analytical skills by consistently evaluating data to identify trends impacting insured losses or exposures.
Nationwide Insurance CompanyHarleysville, PA
Premium Audit Rep
05.2014 - 06.2017
Job overview
- Answer inbound calls from agents, policyholders & underwriters to answer audit questions
- Review and complete audits on commercial accounts
- Prepare reports for department production, financials and quality
- Set up task to Underwriting to alert them to any discrepancies within account
- Send out audit documents to agents, policyholders
Education
Albright CollegeReading, PA
Bachelor of Arts from Political Science and International Relations (Track in Pre-Law)
05.2010
University Overview
Honors: Provost Scholarship Recipient (Fall 2006-May 2010), National Honor Society Scholarship Recipient (Fall 2006-May 2010)
Skills
- Salesforce
- Zoom
- Figma
- Microsoft Tools
- Social Media
- Customer Service
- Project Management
- Training Delivery
- Database & Survey Management
- Data Analytics
- Training Method Development
- Instructional Material Design
Leadership Experience
- Student Government Association, Reading, PA, Executive Vice President and Chief of Staff, 05/2009-05/2010
- Class of 2010, President, 05/2009-05/2010
- Phi Mu Fraternity, Phi Beta Chapter (National Sorority), Reading, PA, Vice President, 01/2009-01/2010
Volunteer Experience
- International Justice Mission, Crystal City, VA, Volunteer, 07/2009
- Alternative Spring Break Group, Reading, PA, Member, 10/2006-05/2010
- Manna on Main Street, Food Bank 2022
Interests
Reading
New Adventures
Timeline
Senior Trainer, Learning & Development
Nationwide Insurance
06.2022 - Current
Assistant Underwriter, Middle Market Construction East
Nationwide Insurance
07.2019 - 06.2022
Associate Underwriter, Middle Market
Nationwide Insurance
06.2017 - 07.2019
Premium Audit Rep
Nationwide Insurance Company
05.2014 - 06.2017
Albright College
Bachelor of Arts from Political Science and International Relations (Track in Pre-Law)