Stephanie Bunch
Bettendorf
Summary
Dynamic Property Manager with extensive experience at Archstone Residential, excelling in tenant relations and financial budgeting. Proven track record of enhancing resident satisfaction through effective communication and timely issue resolution. Skilled in multi-family property management, successfully increasing occupancy rates while fostering a customer service-focused environment.
Overview
17
17
years of professional experience
Work History
Property Manager
Archstone Residential
03.2025 - Current
- Managed tenant inquiries and resolved issues promptly to enhance resident satisfaction.
- Coordinated property maintenance requests and ensured timely completion of repairs.
- Assisted in lease administration and documentation for new tenants efficiently.
- Conducted routine property inspections to identify maintenance needs and ensure compliance.
- Supported budgeting efforts by tracking expenses and reporting variances regularly.
- Implemented communication strategies to keep tenants informed about property updates.
- Collaborated with vendors for landscaping, cleaning, and maintenance services effectively.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Multi Site Property Manager
TWG
01.2023 - 03.2025
- Managed daily operations across multiple properties, ensuring compliance with regulations and company policies.
- Coordinated maintenance requests and vendor relationships to enhance property quality and tenant satisfaction.
- Developed and implemented property marketing strategies to attract potential tenants and reduce vacancies.
- Monitored financial performance, preparing budgets and reports for effective resource allocation.
- Led team meetings to align staff on operational goals and improve service delivery across sites.
- Trained new staff on company protocols, enhancing team efficiency and operational consistency.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
Property Manager
Dominion Property Management
08.2019 - 01.2023
- Organized community events to foster resident engagement and strengthen relationships.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Property Manager
Echelon Properties
05.2009 - 08.2019
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Education
High School Diploma -
Emily Griffith Technical College
Denver, COSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations
- Staff management
- Administrative support
- Property management expertise
- Multi-family property management
- Financial budgeting and reporting
- Fair housing mandates
- Marketing and advertising
Timeline
Property Manager
Archstone Residential
03.2025 - Current
Multi Site Property Manager
TWG
01.2023 - 03.2025
Property Manager
Dominion Property Management
08.2019 - 01.2023
Property Manager
Echelon Properties
05.2009 - 08.2019
High School Diploma -
Emily Griffith Technical College