Stephanie Burch
Tallahassee,FL
Summary
Well-qualified Leasing Consultant with proven skills and success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
41
41
years of professional experience
Work History
Professional Leasing Consultant
Alexander Ridge Apartments
11.2022 - Current
- Received, checked and processed applications for new leases.
- Increased occupancy through dynamic marketing initiatives.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Provided potential tenants tours of properties.
- Trained staff on compliance, policies and procedures to maximize success.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Develop and refer tenants to resources as per family need.
- Encouraged prospective tenants to fill out applications after property tours.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Business & Community Development Coordinator
International Kingdom Empowerment Alliance Inc
06.2013 - 08.2022
- Corporation development (Profit, Non-Profit, LLC, S-Corps), (501) (3) Tax-Exempt Status Filing,
- Process various types of Legal filings for both Corporate and Personal
- Provide Grant Writing services, Program Management, Bookkeeping and Administrative Support
- Business & Personal Counseling, Life Coaching & Self- Discovery Workshop.
- Gathered and analyzed data on community needs and interests.
- Collaborated with community leaders, organizations and public agencies to promote community service programs.
- Expanded service offerings by securing grants and effectively networking with organizations.
- Recruited, interviewed and hired volunteers and staff.
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
Assistant Manager/Resident Relations Coordinator
Holiday Lakes & Stonybrook Apartments
08.2008 - 05.2013
- Assisted Manager with the overall property management including but not limited to, budgeting, staffing, training,
- Initiated and set goals for programs according to strategic objectives of organization.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed property financial records by collecting rent from 110 tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Kept properties in compliance with local, state and federal regulations.
Summer Breakfast & Lunch Program Manager
First United Victory Outreach Ministries
04.2005 - 08.2008
- The Summer Food Service Program is a summer program designed by the state of Florida that enables non-profit organizations who have the ability to mandate the operations of an 8 week breakfast & lunch program
- To hire the necessary staffing according to the number of anticipated feeding sites.
- Mandate account payables and receivable, ensure the validity and accuracy of all daily and monthly sheets which substantiate the reimbursed funding for each month.
- Oversee the Prep-kitchens daily function and each feeding site weekly report to ensure food purchases stayed within the budget.
- Submit all monthly claims to Tallahassee for reimbursement funding while managing and training all staff members.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to facilitate professional service for successful program.
Communications Specialist/Radar Operator
U.S. Army National Guard
05.1982 - 05.1988
- Responsible for the operation of the switchboard which consisted of 120 lines, maintained various types of files, forms and reports, operated detection radar which detected sound, movement, metal or direction of fired rounds from a certain distance.
Education
Doctoral Degree - Counseling, Psychology, Human Adjustment
Clarity International Christian University
Tallahassee, FL01.2019
IKEA International Chaplaincy Association Chaplaincy Training - Counseling, Human Adjustment, Psychology
Clarity International Christian University
Tallahassee, FL10.2018
Professional Leasing, Accounting & Personnel Administration Certification Received - Insignia Management
Insignia University
Greenville, South Carolina04.1995
Bachelor of Arts Degree - Business Management
Medgar Evers College
Brooklyn, New York06.1988
Secretarial/Word Processing Certificate Received -
Berk Business School
Brooklyn, New York12.1984
High School Diploma -
Harlem Prep High
06.1982
Skills
- Able to competently work under pressure
- Ability to meet deadlines and resourceful in finding solutions
- Excellent communication skills and a team player
- Unique ability to deal with the public
- Creative Problem-Solving
- Relationship Building
- Experience with Microsoft Word, Works, Excel, Publisher
- Event Planning
- Account Management
- Business Partnerships
- Fair Housing Policies
- Company Policy Compliance
Timeline
Professional Leasing Consultant
Alexander Ridge Apartments
11.2022 - Current
Business & Community Development Coordinator
International Kingdom Empowerment Alliance Inc
06.2013 - 08.2022
Assistant Manager/Resident Relations Coordinator
Holiday Lakes & Stonybrook Apartments
08.2008 - 05.2013
Summer Breakfast & Lunch Program Manager
First United Victory Outreach Ministries
04.2005 - 08.2008
Communications Specialist/Radar Operator
U.S. Army National Guard
05.1982 - 05.1988
Doctoral Degree - Counseling, Psychology, Human Adjustment
Clarity International Christian University
IKEA International Chaplaincy Association Chaplaincy Training - Counseling, Human Adjustment, Psychology
Clarity International Christian University
Professional Leasing, Accounting & Personnel Administration Certification Received - Insignia Management
Insignia University
Bachelor of Arts Degree - Business Management
Medgar Evers College
Secretarial/Word Processing Certificate Received -
Berk Business School
High School Diploma -
Harlem Prep High
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