Stephanie Burdick

I launched my insurance agency from scratch in 2014. I now have 6 employees and we have grown tremendously each and every year. Our office is top performing in our region, and is ranked nationally as well. My duties as owner include:

• Providing customers with information regarding plan features, pricing, and availability.
• Participating in continuing education courses to stay current on industry trends and changes in regulations.
• Developing and implementing comprehensive insurance plans for clients according to their individual needs.
• Monitoring market conditions to ensure that existing policies remain competitively priced.
• Scheduling meetings with prospective clients to discuss available products and services.
• Responding to customer inquiries and problems to promote great service.
• Resolving customer complaints in a timely manner to maintain high satisfaction levels.
• Educating customers on the importance of maintaining adequate insurance coverage.
• Developing relationships with new clients through cold calling and referrals from existing customers.
• Responding quickly and accurately to inquiries from clients regarding their coverage plans.
• Generating reports detailing sales activities, client interactions, and progress towards goals.
• Preparing documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.

• Started this business with no customer base at all. Thru social media and word of mouth referrals, I was able to grow this business quickly and have 4 events on average booked per month.
• Created website and all social media platforms myself.
• Communicated effectively with clients before, during, and after an event regarding any changes or issues related to the photobooth services.
• Set up, operated, and maintained photobooth equipment for events.
• Managed a queue of customers waiting to use the photobooth in an efficient manner.
• Interacted with guests in a friendly manner while ensuring that all guidelines were followed within the booth area.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

• Since 2018 I have purchased 3 investment properties (2 commercial and 1 residential)
• Managed day-to-day operations of multiple properties simultaneously.
• Prepared monthly reports outlining rental income, expenses, occupancy rates.
• Coordinated maintenance requests, repairs, and improvements to the properties.

• I have worked in several different restaurants, many of them being franchise/corporate locations. I have been a part of several new restaurant openings so I am very familiar with the training process and launching of a new restaurant.
• I am very familiar with the importance of following corporate guidelines and procedures when you are part of a franchise
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Assisted in training new servers.
• Operated POS terminals to input orders, split bills and calculate totals.