Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Burger

OWENSBORO,KY

Summary

Proactive Account Manager and Scheduling Expert with extensive experience in pipeline operations, admissions, and customer relations. Successfully led scheduling teams, managed end-of-month closings, and organized impactful admissions events. Skilled in capacity release evaluation, pipeline safety, and customer support, bringing comprehensive industry knowledge and team collaboration to drive business success.

Overview

19
19
years of professional experience

Work History

Account Manager

Boardwalk Pipelines
01.2023 - Current
  • · Coach and trained TGT scheduling team during management transition
  • · Lead and manage the TGT scheduling team; day to day schedules, PTO request, Holiday calendars, On-Call rotating responsibilities.
  • · Responsible for on-call after hours one week of month
  • · Communicate with gas control daily to ensure customers are aware of pipeline operations
  • · Managed end of month closing responsibilities for Texas Gas Transmission, Boardwalk Storage Company and Gulf South Pipeline
  • · Work daily with customers to ensure scheduling needs are adequately meet
  • · Evaluate and award capacity releases for individual customers
  • · Collaborate, cross train, and support Gulf South Pipeline schedulers during implementation of GasQuest

Scheduling and Allocations Representative Sr.

Boardwalk Pipelines
09.2006 - 01.2023
  • Responsible for facilitating nomination, scheduling, imbalance and allocation process in accordance with company policy, tariff provisions, federal regulations and industry standards under strict deadlines
  • Operate BWP Pipeline and Storage systems in safe and reliable manner
  • Responsible for scheduling and analyzing pipeline results at TGT and BSC
  • Efficiently communicate with operations, gas control, contracts, customers, and pipeline interconnects daily to ensure customer needs are within pipeline operation ability and business needs are being met
  • Assist customers with contract, allocation, invoice, imbalances and curtailment questions
  • 15 years with little to no supervision while working weekend shift

Assistant Director of Admissions

Kentucky Wesleyan College
07.2021 - 12.2025
  • Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to underrepresented populations.
  • Organized successful open house events that showcased campus facilities and programs, attracting larger pool of potential applicants.
  • Established partnerships with local high schools and community colleges to promote transfer opportunities, increasing incoming transfer student numbers.
  • Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
  • Explained admissions processes, educational programs, financial assistance, and student services to potential students.
  • Coordinated and participated in campus recruitment events, orientation programs and open houses.

Education

Bachelor of Arts - Communications

Kentucky Wesleyan College
Owensboro, KY
05.2001

Skills

  • Account Management
  • Teamwork and Collaboration
  • Client Relations
  • Goal-Oriented
  • Schedule Management
  • Customer Service

Timeline

Account Manager

Boardwalk Pipelines
01.2023 - Current

Assistant Director of Admissions

Kentucky Wesleyan College
07.2021 - 12.2025

Scheduling and Allocations Representative Sr.

Boardwalk Pipelines
09.2006 - 01.2023

Bachelor of Arts - Communications

Kentucky Wesleyan College

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Stephanie Burger