Stephanie Burgess
Millcreek,UT
Summary
Hardworking, highly motivated professional who operates well in both individual and team capacities. Leveraging seasoned work ethic to quickly adapt to
different processes and drive company objectives. Resourceful
and results-driven with a passion for growth and efficiency to
meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Logistics Analyst
General Dynamics IT
Salt Lake City, UT
08.2021 - 11.2023
- Analyzed logistics operations to identify areas of improvement and cost savings opportunities.
- Monitored vendor performance to ensure timely deliveries and quality standards were met.
- Ensured compliance with internal policies and external regulations related to logistics activities.
- Maintained detailed records of all incoming and outgoing shipments.
- Coordinated the transportation of goods between suppliers, manufacturers, warehouses, and customers.
- Conducted regular audits of supply chain operations to ensure accuracy of data entered into system.
Lead Sr. Warehouse Technician
General Dynamics IT
Salt Lake City, UT
07.2014 - 08.2021
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Assisted in loading finished goods onto delivery vehicles as required.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Customer Service Representative
eBay Inc
Draper, UT
07.2010 - 06.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Kearns High School
Kearns, UTSkills
- Problem-Solving
- Shipment Tracking
- Warehousing Processes
- Reports Generation
- Computer-Based Inventory System
- OSHA Compliance
- Motivational Leadership
- Inventory Management
- Spreadsheet Tracking
- Analytical Thinking
- Customer Service
- Shipment Coordination
Timeline
Logistics Analyst
General Dynamics IT
08.2021 - 11.2023
Lead Sr. Warehouse Technician
General Dynamics IT
07.2014 - 08.2021
Customer Service Representative
eBay Inc
07.2010 - 06.2014
Kearns High School
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