Stephanie Burkhalter Shirley
NMLS # 580522, Tyler,,TX
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
24
24
years of professional experience
Work History
Mortgage Loan Officer
Cardinal Financial Corp
03.2023 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Submitted loan applications to underwriter for verification and recommendations.
- Recommended loan approvals and denials based on customer loan application reviews.
Vice President / Mortgage Lending
Texas Bank And Trust
12.2016 - 03.2023
- Originated Conventional, FHA, VA, USDA, and Portfolio loans. ( Bridge, Construction, ARM, Home Equity, and HELOC loans)
- Located and pre-qualified customers for mortgages.
- Managed $60 Million Loan Portfolio
- Produced and executed loan packages.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transactions.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Proactively identified solutions for customers experiencing credit issues.
- Managed customer experience by identifying opportunities to improve customer's financial wellbeing.
- Evaluated client financial positions and identified most appropriate banking products.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Assistant Vice President / Mortgage Lending
Heritage Land Bank
10.2016 - 11.2016
Assistant Vice President / Mortgage Lending
Citizens State Bank
06.2015 - 09.2016
Assistant Vice President / Mortgage Lending
Southside Bank
05.1999 - 06.2015
Education
High School Diploma -
John Tyler High School
Tyler, TXSome College - General Studies
Tyler Junior College
Tyler, TXSkills
- Lender Relationship Management
- Residential Real Estate Lending Officer
- Real Estate Lending Processes
- Banking Operations Knowledge
- Loan Lending Authority
- Customer Service and Problem Solving
- Desktop Underwriting Expertise
- Credit Approval and Denial
- Loan Portfolio Growth
- Knowledge of Conv, FHA, USDA, and VA Loan Process
- NMLS Registration
- MS Office, Mortgagebot, Calyx, LaserPro, and Optimal Blue
Affiliations
Tyler Area Builders Association (TABA)
TREPAC
Greater Tyler Association of Realtors (GTAR)
Timeline
Mortgage Loan Officer
Cardinal Financial Corp
03.2023 - Current
Vice President / Mortgage Lending
Texas Bank And Trust
12.2016 - 03.2023
Assistant Vice President / Mortgage Lending
Heritage Land Bank
10.2016 - 11.2016
Assistant Vice President / Mortgage Lending
Citizens State Bank
06.2015 - 09.2016
Assistant Vice President / Mortgage Lending
Southside Bank
05.1999 - 06.2015
High School Diploma -
John Tyler High School
Some College - General Studies
Tyler Junior College
Similar Profiles
Gloria Elena BuizaGloria Elena Buiza
Mortgage Loan Processor at Cardinal Financial CorpMortgage Loan Processor at Cardinal Financial Corp
Joseph TartamosaJoseph Tartamosa
Senior Mortgage Loan Officer at Cardinal Financial CorpSenior Mortgage Loan Officer at Cardinal Financial Corp
Ruby MartinRuby Martin
Underwriter IV at Cardinal Financial CorpUnderwriter IV at Cardinal Financial Corp