Stephanie Burks

*Responsible for supervising sales and support staff, including hiring, training, coaching, and if necessary administering discipline up to and including terminations. During this 3 months I have hired 5 employees and continue to interview.

*Responsible for unannounced visits to a job site and accompanying team member in home to observe behaviors

*Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Provided positive first impressions to welcome existing, new and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained customer satisfaction while handling product returns quickly and professionally.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Coached, trained, and prepared 15+ associates to advance their career.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.