Stephanie Burns
Frisco,TX
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities focused on management performance. Dedicated and competent in leading and mentoring team members.
Overview
18
18
years of professional experience
Work History
Area Manager & Mentor
Venterra Realty
Dallas, TX
11.2021 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability, efficiency, and occupancy.
- Resolved conflicts promptly to promote positive environment for customers and employees.
- Assess reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw routine maintenance programs and scheduled service to keep properties functioning at peak levels.
- Inspected buildings, units, and common areas regularly to identify repairs needing immediate attention.
Senior Community Manager & Mentor
Venterra Realty
The Colony, TX
06.2018 - 11.2021
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Checked key performance indicator reports to ensure resident and corporate satisfaction.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Provided safety education and training.
- Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
- Supervised property upgrade program to optimize operational efficiency and reduce downtime.
Property Manager & Mentor
Venterra Realty
Dallas, TX
08.2011 - 06.2018
- Maintained operational facilities for potential and current residents.
- Handled disciplinary actions and performance evaluations.
- Reviewed and maintained operating budgets and analyzed revenues, expenditures and cash management.
- Recruited, interviewed, hired, trained, and mentored employees to promote positive feedback and engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Scheduled preventive maintenance, cleanings, and turns. Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed budgets, accounts payable and receivable, and general financial reporting procedures.
- Supervised accurate and efficient completion of monthly financial reporting packages.
Assistant Manager
Venterra Realty
Plano, TX
08.2011 - 09.2012
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Achieved performance goals on consistent basis.
- Handled resident complaints promptly.
- Delivered exceptional customer service while maintaining acalm and professional demeanor.
- Performed move out walks and processed SODAs.
Leasing Consultant
Venterra Realty
Plano, TX
09.2010 - 08.2011
- Assisted customers every day with a positive attitude and focused on customer satisfaction.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions, and close contracts.
- Distributed and followed up on tenant renewal notices.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Administration / Claims Associate
David Mcdavid Lincoln Mercury
Plano, TX
03.2005 - 09.2010
- Processed and filed all parts claims.
- Audited and corrected discrepancies in inventory numbers.
- Implemented organizational systems to optimize product placement and operational productivity.
- Carried out all administrative tasks for the parts department
- Prepared reports and supporting documentation for audit findings.
- Assisted in other departments when needed.
Education
Certified Apartment Portfolio Supervisor
National Apartment Association
2019
Certified Apartment Manager
National Apartment Association
2015
Skills
- Revenue and Expense Tracking
- Performance Monitoring and Evaluation
- Mathematical Calculation and Reasoning
- Policy Development and Enforcement
- Effective Leadership & Training
- Facility Monitoring & Maintenance
Accomplishments
- 2006 Fixed Operations Employee of the Quarter
- 2008 Fixed Operations Employee of the Quarter
- 2009 Parts Department Employee of the Year
- 2011 Leasing Consultant of the Year - Dallas Region
- Property Manager Rising Star 2013
- Resident Choice 2014, 2018, & 2020
- Ratings & Reviews Excellence 2020 & 2021
- Community Manager of the Region 2015 & 2016
- Property of the Region 2015, 2016, & 2020
- Property of the Year 2016 & 2020
Timeline
Area Manager & Mentor
Venterra Realty
11.2021 - Current
Senior Community Manager & Mentor
Venterra Realty
06.2018 - 11.2021
Property Manager & Mentor
Venterra Realty
08.2011 - 06.2018
Assistant Manager
Venterra Realty
08.2011 - 09.2012
Leasing Consultant
Venterra Realty
09.2010 - 08.2011
Administration / Claims Associate
David Mcdavid Lincoln Mercury
03.2005 - 09.2010
Certified Apartment Portfolio Supervisor
National Apartment Association
Certified Apartment Manager
National Apartment Association
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