Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephanie Burress

Helenwood,TN

Summary

Dynamic professional with a results-driven mindset and exceptional client engagement skills, honed at Navy Federal Credit Union. Proven track record in resolving complex customer inquiries and enhancing satisfaction levels. Proficient in CRM systems and detail-oriented data entry, consistently achieving high feedback ratings through superior service and effective communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shopper

Instacart : DoorDash
Helenwood, TN
11.2024 - Current
  • This position with both companies was originally a part-time position that allowed for supplemental income. I have worked in this position full-time since January 2025
  • Achieved highest feedback ratings by consistently exceeding customer expectations through superior service.
  • Delivered groceries in a timely manner, ensuring compliance with company satisfaction standards.
  • Verified accuracy of product quality and quantity against customer orders to prevent discrepancies.
  • Adhered strictly to safety protocols when handling various food items, including perishables.

Fraud & Digital: MSR V- Assist Line Rep.

Navy Federal Credit Union
Pensacola, FL
10.2022 - 01.2025
  • Employment Timeline with Navy Federal: Originally Hired - April 2018 - March 2021; Rehired - October 2022 - January 2025.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Answered customer inquiries via phone, email, and chat. Resolved customer complaints in a professional manner.
  • I handled escalated member calls and member reports of employee misconduct.
  • I drafted coaching reports for employee misconduct, and forwarded them to leadership.
  • Utilized active listening and probing questions to identify, analyze, and generate appropriate solutions for inquiries and concerns.
  • Proficiently navigate numerous applications simultaneously, including UAD, Visa Online, Genesys, OpenView, WebEx, RSA, and eNet.
  • Communication skills were also utilized to create project proposals, proofread team submissions, and give teach-backs to multiple teams.

Office Administration Operations Assistant

Ascension
Pensacola, FL
03.2022 - 10.2022
  • Greeted patients and visitors, ensuring smooth check-in and check-out processes.
  • Obtained and verified insurance authorizations for patient procedures.
  • Collected co-payments, reconciling daily reports and deposits for accuracy.
  • Reviewed incoming patient referrals, screened for high-risk conditions, and scheduled appointments.
  • Adhered to HIPAA guidelines to safeguard patient privacy.
  • Assisted healthcare providers with administrative tasks to improve focus on patient care.

Member Advocate

Gulf Winds Credit Union
Pensacola, FL
03.2021 - 03.2022
  • Processed cash withdrawals, issued cashier's checks, and executed bank wires using OFAC verification and ID verification.
  • Established relationships to open personal and business accounts, received credit card requests, and processed loan applications.
  • Certified Notary and insurance sales agent in Florida, facilitating credit life and disability coverage sales.
  • Created and maintained IRA, Certificate, and Trust Accounts to enhance customer financial services.
  • Reconciled daily sales sheets with physical cash received and ATM deposits.
  • Verified customer signatures on documents, ensuring all paperwork accuracy before submission.

Education

Bachelor of Science - Strategic Leadership: Cybersecurity

Columbia Southern University
Orange Beach

Skills

  • Network security analysis
  • Inventory control
  • Results-driven mindset
  • Market intelligence
  • Client engagement
  • Retention strategies
  • Detail-oriented data entry
  • Records management
  • Order fulfillment
  • Systems troubleshooting
  • Cross-functional team development
  • CRM proficiency
  • Business growth strategies
  • Notary services

Accomplishments

  • 2024 | Richard Cobb Award For Service Excellence
  • 2024 | Team of the Quarter : Second Quarter
  • 2023 | Sustained Superior Performance
  • 2023 | GPO Team of the Year
  • 2023 | Team of the Quarter : Second Quarter

Certification

  • Notary Public

Timeline

Shopper

Instacart : DoorDash
11.2024 - Current

Fraud & Digital: MSR V- Assist Line Rep.

Navy Federal Credit Union
10.2022 - 01.2025

Office Administration Operations Assistant

Ascension
03.2022 - 10.2022

Member Advocate

Gulf Winds Credit Union
03.2021 - 03.2022

Bachelor of Science - Strategic Leadership: Cybersecurity

Columbia Southern University

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