Stephanie Burton
Memphis,Tennessee
Summary
Organized and driven medical office professional with 3 years of administrative experience. My goal is to provide the utmost discretion, confidentiality, and compassion during all patient interactions, along with a competent, efficient approach to administrative tasks. My strong knowledge of medical terminology and health insurance will help streamline office activities and productive care for patients. Diligent about maximizing satisfaction, safety, and wellness serving patients of all backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
GOMDUSA
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
Patient Care Aide
First Choice Community Services
12.2022 - 10.2023
- Enhanced patient comfort by providing attentive and personalized care services.
- Assisted nursing staff with essential tasks, ensuring efficient patient care operations.
- Improved patient satisfaction by addressing their individual needs and preferences.
- Provided emotional support to patients and families during difficult times, promoting a positive environment.
- Collaborated with healthcare professionals to deliver comprehensive care plans for each patient.
- Maintained accurate records of patient information, contributing to effective communication among the care team.
- Facilitated smooth transitions between shifts by effectively communicating pertinent patient information to colleagues.
Chiropractic Assistant
The Chiro Place
04.2022 - 06.2023
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Increased patient retention through exceptional customer service and follow-up communications.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Insurance Agent
Digital Media Solutions
02.2020 - 04.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Patient Care Aide
Generations Community Services
05.2017 - 11.2022
- Enhanced patient comfort by providing attentive and personalized care services.
- Improved patient satisfaction by addressing their individual needs and preferences.
- Provided emotional support to patients and families during difficult times, promoting a positive environment.
- Maintained accurate records of patient information, contributing to effective communication among the care team.
- Collaborated with healthcare professionals to deliver comprehensive care plans for each patient.
Direct Support Professional
Shelby Residential Vocational Services
03.2008 - 03.2016
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
Diploma of Medical Office Professional - Medical Office
Concorde Career College
Southaven, MS08.2023
High School Diploma -
Hamilton High School
Memphis, TN05.2007
Skills
- Troubleshooting
- Interdepartmental Communication
- Scheduling Appointments
- Data Management
- Data Entry
- Telephone Etiquette
- CRM Software
- Call Center Experience
- Customer Needs Assessment
- Attention to Detail
- Problem Solving
- Written Communication
- Effective Communication
- Organizational Skills
- Active Listening
- Multitasking
- Adaptability
- Cross-selling
- Quality Assurance
- Microsoft Office Proficiency
- Critical Thinking
- Record Keeping
- Computer Literacy
- HIPAA Compliance
- ICD-10 Coding
- Patient Flow
- EMR Software
- Medical Office Software
- Healthcare Compliance
- Electronic Health Records
Certification
CPR certified through American Red Cross
Timeline
Customer Service Administrator
GOMDUSA
01.2023 - Current
Patient Care Aide
First Choice Community Services
12.2022 - 10.2023
Chiropractic Assistant
The Chiro Place
04.2022 - 06.2023
Insurance Agent
Digital Media Solutions
02.2020 - 04.2023
Patient Care Aide
Generations Community Services
05.2017 - 11.2022
Direct Support Professional
Shelby Residential Vocational Services
03.2008 - 03.2016
Diploma of Medical Office Professional - Medical Office
Concorde Career College
High School Diploma -
Hamilton High School
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