Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Burton

Joplin,MO

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

41
41
years of professional experience

Work History

Poshmark Seller

Poshmark
05.2023 - Current
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Developed relationships with suppliers to facilitate timely delivery of products.

FaceBook Marketplace

Marketplace
01.2017 - 04.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Administrative Assistant

Western Southern Life Insurance
07.1993 - 05.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Industrial Buyer

Regal Plastic Supply Co
10.1982 - 01.1991
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Developed and improved account relationships.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Developed new strategies to reduce purchasing costs and maintain quality standards.
  • Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Researched and identified new suppliers and vendors.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Developed and managed budgets for purchasing and projected purchasing needs.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.

Education

Associate of Arts - Business Administration And Management

Pittsburg State University
Pittsburg, KS

High School Diploma -

Carl Junction High School
Carl Junction, MO
05.1990

Skills

  • Data Entry
  • [Type] Software Proficiency
  • Self-Motivated
  • Problem-Solving
  • Good Telephone Etiquette
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Written Communication
  • Clerical Support
  • Active Listening
  • Training and Development
  • Dependable and Responsible

Timeline

Poshmark Seller

Poshmark
05.2023 - Current

FaceBook Marketplace

Marketplace
01.2017 - 04.2023

Administrative Assistant

Western Southern Life Insurance
07.1993 - 05.2008

Industrial Buyer

Regal Plastic Supply Co
10.1982 - 01.1991

Associate of Arts - Business Administration And Management

Pittsburg State University

High School Diploma -

Carl Junction High School

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Stephanie Burton