Stephanie Busjahn
5008 East Brennan Drive Sioux Falls,SD
Summary
Positive, creative, organized, team-oriented professional offering twenty-eight years of experience supporting individuals with disabilities and their families. Focused on empowering people to live their best life. This includes individuals supported as well as coworkers. Passionate about creating change and acceptance. Flexible and enjoy working with others to "think outside of the box" to create new solutions. Strengths include collaborating with others, remaining calm in high-pressure situations, proactive, resourceful, advocate, provision of guidance, support, and assistance. Strong communicator with a passion for helping others. Ready to work for an organization with opportunities for professional growth.
Overview
28
28
years of professional experience
Work History
Admissions Coordinator
LifeScape
03.2019 - Current
- Managing admissions processes for applicants, promptly collecting and processing necessary documents.
- Reviewing applications and required documents to verify applicant eligibility.
- Developing new processes to improve and streamline the admission process.
- Handling inquiries from individuals, families, and other agencies providing detailed information regarding the admissions process.
- Coordinating meetings, tours, open house events, providing detailed information about programs and answering questions.
- Developing and maintaining strong relationships with community resources for successful referrals.
- Participating in community events to promote services and for public engagement.
- Updating admission policies and developing admission protocols.
- Compiling information and analyzing data to track admissions trends making recommendations for improvements
- Enhancing the individual, family or guardian, and current team, with the admissions experience through timely communication and personalized support.
- Managing a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Maintaining accurate records of applicant data, ensuring timely decision-making and reporting.
- Providing exceptional customer service during phone and email interactions as well as in person meetings or tours with individuals, their family or guardian, and other team members, addressing questions, concerns, and supplying information promptly and professionally.
- Collaborating on special projects such as increasing employee giving, organizing special events for staff and children supported, and membership on the Cultural Leadership Team.
Member Support Lead
Girl Scouts Dakota Horizons
06.2017 - 03.2019
- Project manager for Signature Events and developed new programs by working with community program partners.
- Coordinated resources effectively to meet project deadlines without compromising on quality standards or member expectations.
- Provided training and support to volunteers, troop leaders, and service units.
- Boosted customer satisfaction levels with prompt resolution of issues and effective listening skills.
- Collaborated directly with the Regional Director on other projects as assigned.
Conflict Free Case Manager
Benchmark Human Services
09.2016 - 06.2017
- Actively listened to individuals, families, and/or guardians, assessed strengths and needs, and utilized person centered tools.
- Achieved positive outcomes by developing and implementing comprehensive individualized support plans.
- Collaborated with the interdisciplinary team to determine timely delivery of services.
- Enhanced communication between individuals, families, and/or guardians, and providers through consistent follow-ups and progress updates.
- Monitored service and program plan implementation, each individual's progress, and reported to team members.
- Maintained accurate documentation, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their support needs.
- Advocated for clients to assure respected rights and wishes.
ID/DD Social Worker/MnCHOICES Assessor
SW Health And Human Services Agency
06.2014 - 09.2016
- Assessed and determined eligibility for state and federal programs.
- Developed and authorized services to meet identified needs.
- Coordinated and led team meetings, and developed a comprehensive plan including services and supports fo individuals based on their life goals.
- Monitored individual progress and adapted individualized support plans to meet changing needs.
- Utilized person centered supports and active listening to support individuals, families, and/or guardians to make informed choices.
- Coordinated services, provided leadership for team members, central point of contact for team members and professionals.
- Facilitated communication and coordination between individuals, families and/or guardians, team members and service providers to determine best outcomes.
- Advocated for clients to assure respected rights and wishes.
- Facilitated successful client transitions from a more restrictive setting to increased independent living settings with appropriate supports in place.
- Maintained accurate case documentation ensuring compliance utilizing agency systems as required by stated and federal regulations.
- Participated in regular professional development opportunities to stay current on best practices and changes in rules and regulations for waiver and state services.
Designated Coordinator
Rock County Opportunities
09.2011 - 06.2014
- Assessed needs of individuals supported, developed programming, risk management plans, to align with the individualized support plan and maintained documentation and files.
- Developed and implemented training including but not limited to individual programs and support plans, organizational policies, and rules and regulation changes.
- Collaborated directly with supervisors and staff to ensure follow through of all elements encompassed in individual plans.
- Monitored service and program plan implementation, each individual's progress, and reported to team members.
- Ensured licensing rules and regulations were followed.
- Ensured compliance with Department of Labor regulations for special minimum wage certification. Completed reviews as directed by regulations, completed required documentation, and maintained both electronic and paper files with information required for compliance.
- Developed work enclave and supported employment opportunities and provided job coaching.
- Participated in regular professional development opportunities to stay current on best practices and changes in rules and regulations for waiver and state services.
Case Manager
Children's Care Hospital And School
01.2011 - 08.2011
- Assessed need areas, developed support plans, and maintained documentation and files.
- Monitored service and program plan implementation, each individual's progress, and reported to team members.
- Coordinated services, provided leadership for team members, and was the central point of contact for families, team members, and professionals.
- Developed programs and completed documents to meet ICF requirements. Completed documentation for the Human Rights Committee.
- Worked directly with the Program Manager and Supervisors to assess needs of the program.
Social Worker
Rock County Family Service Agency
10.2005 - 12.2010
- Assessed and determined eligibility for state and federal programs.
- Developed and authorized services to meet identified needs.
- Coordinated and led multidisciplinary team meetings, and developed a comprehensive plan including services and supports fo individuals based on their life goals.
- Monitored the county's budget for all Federal Medicaid Waiver and certain state programs. Completed simulations to determine if additional services for an individual could be added and approved changes for the service agreement.
- Monitored individual progress and adapted individualized support plans to meet changing needs.
- Utilized person centered supports and active listening to support individuals, families, and/or guardians to make informed choices.
- Coordinated services, provided leadership for team members, central point of contact for team members and professionals.
- Advocated for clients to assure respected rights and wishes.
- Facilitated successful client transitions from a more restrictive setting to increased independent living settings with appropriate supports in place.
- Assisted clients with navigating and accessing social services including but not limited to housing, benefits, mental health supports, and service providers.
- Maintained accurate case documentation ensuring compliance utilizing agency systems as required by stated and federal regulations.
- Participated in regular professional development opportunities to stay current on best practices and changes in rules and regulations for waiver and state services.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Grant writing to request new material for good touch bad touch instruction in local schools.
Regional Director
Arc Southwest
11.2003 - 06.2005
- Established and maintained a local People First Group in Rock and Nobles Counties in Minnesota.
- Planned and implemented numerous events and activities for People First.
- Coordinated membership efforts.
- Maintained organization's database.
- Coordinated the annual rose sale.
- Published the Arc newsletter.
Residential Living Supervisor/ Site Coordinator
Hiawatha Manor
01.2002 - 09.2005
- Assessed needs of individuals supported, developed programming, risk management plans, to align with the individualized support plan and maintained documentation and files.
- Monitored service and program plan implementation, each individual's progress, and reported to team members.
- Completed and maintained required paperwork needed to comply with state and federal regulations.
- Supervised staff, conducted staff trainings and meetings, provided support to staff, and developed staff schedules.
- Ensured licensing rules and regulations were followed.
Program Coordinator
Rock County Developmental Achievement Center
03.2001 - 09.2004
- Assessed needs of individuals supported, developed programming, risk management plans, to align with the individualized support plan and maintained documentation and files.
- Developed an implemented training including but not limited to individual programs and support plans, organizational policies, and rules and regulation changes.
- Monitored service and program plan implementation, each individual's progress, and reported to team members.
- Completed and maintained required paperwork needed to comply with state and federal regulations.
- Staff supervision.
- Ensured licensing rules and regulations were followed.
Designated Coordinator/Team Leader
Habilitative Services, Inc.
10.2000 - 03.2001
- Assessed needs of individuals supported, developed programming, risk management plans, to align with the individualized support plan and maintained documentation and files.
- Developed and implemented training including but not limited to individual programs and support plans, organizational policies, and rules and regulation changes.
- Monitored service and program plan implementation, each individual's progress, and reported to team members.
- Completed and maintained required paperwork needed to comply with state and federal regulations.
- Supervised staff, conducted staff trainings and meetings, provided support to staff, and developed staff schedules.
- Ensured licensing rules and regulations were followed.
Direct Support Professional/Service Coordinator
Advance
11.1995 - 10.2000
- Assisted individuals with daily activities, provided education on life, social, and behavioral skills.
- Documented and evaluated progress towards goals.
- Assessed needs of individuals supported, developed programming, risk management plans, to align with the individualized support plan and maintained documentation and files.
- Monitored service and program plan implementation, each individual's progress, and reported to team members.
- Completed and maintained required paperwork needed to comply with state and federal regulations.
Education
Bachelor of Science - Education
Dakota State University
Madison, SD05.2000
Bachelor of Science - Family And Consumer Sciences
South Dakota State University
Brookings, SD12.1999
Skills
- Accountable
- Active Listening
- Attention to Detail
- Decision Making
- Networking Abilities
- Planning and Coordination
- Problem-Solving
- Project Management
- Rapport Building
- Reliable and Trustworthy
- Self-Directed
Timeline
Admissions Coordinator
LifeScape
03.2019 - Current
Member Support Lead
Girl Scouts Dakota Horizons
06.2017 - 03.2019
Conflict Free Case Manager
Benchmark Human Services
09.2016 - 06.2017
ID/DD Social Worker/MnCHOICES Assessor
SW Health And Human Services Agency
06.2014 - 09.2016
Designated Coordinator
Rock County Opportunities
09.2011 - 06.2014
Case Manager
Children's Care Hospital And School
01.2011 - 08.2011
Social Worker
Rock County Family Service Agency
10.2005 - 12.2010
Regional Director
Arc Southwest
11.2003 - 06.2005
Residential Living Supervisor/ Site Coordinator
Hiawatha Manor
01.2002 - 09.2005
Program Coordinator
Rock County Developmental Achievement Center
03.2001 - 09.2004
Designated Coordinator/Team Leader
Habilitative Services, Inc.
10.2000 - 03.2001
Direct Support Professional/Service Coordinator
Advance
11.1995 - 10.2000
Bachelor of Science - Education
Dakota State University
Bachelor of Science - Family And Consumer Sciences
South Dakota State University
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