Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
Generic

Stephanie Bustillos

Spring,TX

Summary

Customer-focused property management professional with 7+ years of experience in multifamily leasing, lease-ups, and resident relations. Proven track record of resolving resident issues quickly, and improving operational efficiency. Adept at using industry tools such as AppFolio, Yardi, OneSite, Knock, ButterflyMX, Dormakaba, and Stratis to streamline leasing and resident services. Recognized for strong communication, attention to detail, and the ability to thrive in fast-paced, high-volume environments.

Overview

2024
2024
years of professional experience

Work History

Assistant Community Manager

Ventures Development Group
  • Achieved 100% lease-up of a 270-unit new construction community within 6 months
  • Led leasing strategy, trained agents, and maintained AppFolio leasing pipeline
  • Programmed and managed electronic lock access using Dormakaba during construction
  • Coordinated unit readiness, punch walks, and move-in scheduling with construction team
  • Scheduled move-ins, supported resident onboarding, and handled key distribution using ButterflyMX/Stratis
  • Maintained 93%+ occupancy and averaged 25 new leases per month
  • Improved resident satisfaction scores by 30% and reduced maintenance response time by 25%

Leasing Professional

Stoneriver Property Management
01.2022 - 12.2023
  • Closed 15–25 leases per month, contributing to strong occupancy goals
  • Conducted property tours, processed applications, and supported move-ins using Yardi
  • Pre-walked units, coordinated repair needs, and streamlined move-in experience
  • Handled lease renewals, resident concerns, and account management
  • Resolved 90% of resident issues on first contact, supporting retention

Assistant Property Manager/ Leasing Consultant

ZRS Management
03.2022 - 08.2022
  • Used OneSite for lease management and Knock CRM to drive prospect engagement
  • Programmed gate remotes using Doorking and assisted with onboarding and lease renewals
  • Acted as interim manager, resolved escalated concerns, and supported budgeting/reporting
  • Contributed to operational success through delinquency follow-up and vendor coordination

Education

Associate of Arts - Business Administration

El Paso Community College
El Paso, TX

High School Diploma -

Del Valle High School
El Paso, TX
05-2007

Skills

  • Lease-Ups & Leasing Operations
  • Resident Relations & Retention
  • Marketing & Outreach
  • Construction Phase Coordination
  • AppFolio, Yardi, OneSite, Knock CRM
  • ButterflyMX, Dormakaba, Stratis
  • Customer Service & Conflict Resolution
  • Reporting, Budgets & Compliance

Additional Experience

Dollar Tree Stores – Assistant Manager - Store Manager | Jun 2007 – Dec 2016 | El Paso, TX
Borderland Bail Bonds – Court Coordinator | Dec 2016 – Mar 2018 | El Paso, TX

Timeline

Assistant Property Manager/ Leasing Consultant

ZRS Management
03.2022 - 08.2022

Leasing Professional

Stoneriver Property Management
01.2022 - 12.2023

Assistant Community Manager

Ventures Development Group

Associate of Arts - Business Administration

El Paso Community College

High School Diploma -

Del Valle High School