Stephanie Butler
Murray,KY
Summary
Reliable and highly motivated individual seeking employment as a customer service representative. Aiming to use my transferable skills from prior experience to offer the highest quality service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Industrial Training Services, Inc
09.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Train staff on operating procedures and company services.
- Cross-train and back up other customer service managers.
- Update account information to maintain customer records.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Respond to customer requests for products, services, and company information.
- Participate in team meetings and training sessions.
- Investigate and resolve customer inquiries and complaints quickly.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Respond proactively and positively to rapid change.
- Seek ways to improve processes and services provided.
Legal Assistant
Pruitt Law, PLLC
10.2020 - 09.2022
- Scheduled appointments, court appearances, and depositions.
- Produced legal documents such as briefs, pleadings and appeals.
- Drafted and filed legal documents with the Court system.
- Managed Microsoft Office Programs and QuickBooks.
- Managed and respond to emails.
- Distributed monthly billings and statements.
- Managed transactions.
- Monitored accounting email for incoming invoices.
- Communicate with clients regarding court dates and appointments.
- Filed court documents and legal pleadings with court clerk.
- Prepared and drafted correspondence and legal forms to maintain communications.
Veterinary Technologist/Receptionist
Carlton Animal Clinic
07.2017 - 10.2020
- Processed new patients and updated client records.
- Collected and prepared specimens for laboratory testing.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Monitored vital signs of animals during surgical procedures.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Trained and mentored other LVT staff.
- Facilitate troubleshooting, maintenance, and updates for office systems.
- Cleaned and disinfected exam areas, surgical equipment, and kennels.
- Restocked surgical and office supplies.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
Education
Bachelor of Agriculture concentration Veterinary Technology -
University of Tennessee
Martin05.2016
Associate of Science -
Jackson State Community College
Jackson12.2013
Skills
- Complaint Resolution
- Information Security
- Relationship Building
- Problem-Solving Abilities
- Communication
- Account Management
- Administrative Support
- Staff Training
- Critical Thinking
References
Jim Thrasher, 469-223-6802, Personal Reference
David Carlton, DVM, 731-424-4400, Veterinarian/Owner of Carlton Animal Clinic
Cyndie Griggs, 731-431-1813, Personal Reference
Timeline
Customer Service Representative
Industrial Training Services, Inc
09.2022 - Current
Legal Assistant
Pruitt Law, PLLC
10.2020 - 09.2022
Veterinary Technologist/Receptionist
Carlton Animal Clinic
07.2017 - 10.2020
Bachelor of Agriculture concentration Veterinary Technology -
University of Tennessee
Associate of Science -
Jackson State Community College
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