Stephanie Caballero
South Gate,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Program Specialist
Children’s Home Society of California
04.2023 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Facilitated outreach activities to build community awareness.
- Provided support to social service clients in navigating available resources.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Documented and detailed calls and complaints using call center's CRM database.
Health Concierge
CVS Healthcare
07.2020 - 03.2023
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved problems related to benefits, eligibility and claims.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.
- Resolved customer complaints using established follow-up procedures.
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Handled more than 60 daily inbound calls from health plan customers.
Customer Service Representative
Closets By Design
12.2015 - 04.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
South Gate High
South Gate, CA2014
Medical Assistant
UEI College - Huntington Park
11.2015
Skills
- Calm and Effective Under Pressure
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Punctual and Hardworking
- Resolving Problems
- Research abilities
- Skill development
- Office administration
- Resource management
- Referral coordination
- Document management
- Case management
- Employee training
- Community outreach programs
- Data entry software
Timeline
Program Specialist
Children’s Home Society of California
04.2023 - Current
Health Concierge
CVS Healthcare
07.2020 - 03.2023
Customer Service Representative
Closets By Design
12.2015 - 04.2020
South Gate High
Medical Assistant
UEI College - Huntington Park
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