Citaisa Bush
Queens,NY
Summary
Healthcare professional equipped with extensive experience in patient coordination and administrative support. Known for fostering collaborative team environment and driving results through effective communication and organizational skills. Valued for adaptability and dependable performance in dynamic healthcare settings.
Overview
6
6
years of professional experience
Work History
Sr. Patient Coordinator
Weill Cornell Medicine
04.2019 - 04.2019
- Company Overview: Obstetrics and Gynecology, New York, NY
- Registered patients within the practice management system
- Completed full registration for new patients and eligibility verification for all appointments and/or procedures
- Verified patient insurance eligibility and obtained necessary pre-authorization numbers, if required
- Scheduled, confirmed, re-scheduled and canceled appointments for both new and existing patients
- Monitored schedule for re-schedules and cancellations
- Managed patients' chart to ensure that information was inputted and scanned efficiently
- Assisted with general administrative duties, including sorting/ distributing mail, answering phones, maintaining physician's calendars and preparing agendas
- Obstetrics and Gynecology, New York, NY
Reception/ Underwriting Assistant
NJ PURE Medical Malpractice Insurance Co.
07.2016 - 12.2018
- Greeted guests who entered the office and directed them to appropriate party
- Answered phones promptly and used good judgment to prioritize the distribution of messages in a timely manner
- Data entry of new business and maintenance of existing business information after receipt of application
- Processed and recorded all AMEX payments
- Fully assisted Underwriters in all aspects of their primary responsibility
- Performed new applicant primary source verification
- Kept track of healthcare providers required licenses, certificates, etc
- Maintained and updated all credentials files as needed
- Reviewed credentials files for potential red flags (le
- Frequent practice changes, unexplained time gaps, etc.)
- Provided quality analysis and oversight
- Kept track of all outstanding documentation using Excel spreadsheet
Office Assistant
Laurelton Academy Nursery & Preschool
09.2013 - 07.2016
- Greeted, assisted and directed all visitors and guests
- Maintained a welcoming, respectful and pleasant environment
- Answered, recorded and re-routed phone calls to appropriate person providing a high level of service and assistance
- Managed sensitive and confidential information with discretion
- Carried out all administrative duties such as filing, copying, scanning, etc
- Managed busy environment with constant interruptions while maintaining good judgment regarding priority tasks, safety issues and overall support
- Processed all payment types including cash, checks, debit and credit cards for monthly tuition, registration, school dues, etc
- Served on a team that created short- and long-term school objectives in accordance with Director's goals
- Completed special projects upon assignment
Education
Bachelor of Arts - English, Languages and Literature
Virginia State University
05.2012
Skills
- Ability to complete thorough research
- Database management
- Effective communication, orally and written
- Computer proficiency
- Familiarity with medical language/terminology
- Healthcare regulations
- Scheduling coordination
- Strong leadership
- Customer service
- Attention to detail
- Appointment scheduling
Timeline
Sr. Patient Coordinator
Weill Cornell Medicine
04.2019 - 04.2019
Reception/ Underwriting Assistant
NJ PURE Medical Malpractice Insurance Co.
07.2016 - 12.2018
Office Assistant
Laurelton Academy Nursery & Preschool
09.2013 - 07.2016
Bachelor of Arts - English, Languages and Literature
Virginia State University
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