Summary
Overview
Work History
Education
Skills
Core Qualifications
Languages
Timeline
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Stephanie Cabrera

Pea Ridge,AR

Summary

Experienced professional skilled in resolving complex customer inquiries, conducting fraud investigations, analyzing financial data, and gathering evidence to uncover fraudulent schemes while ensuring compliance with laws and regulations. Detail-oriented and positive in challenging situations. Committed to building relationships and driving organizational success through collaboration. Proficient in conducting in-depth investigations and analyzing financial data.

Overview

8
8
years of professional experience

Work History

Resolution Coordinator III, Payments Specialty Team

Walmart eCommerce
10.2021 - Current
  • Performed in-depth research into order issues to ensure the best outcome for customer and business
  • Responding to incidents pertaining to customer accounts using multiple processes including electronic journal
  • Escalated fraud trends, including suspected Returns Abuse behavior, marketplace seller negligence
  • Top 3 performer with a PPH of 22.65 out of a team goal of 8.5
  • Member of a team that collected $38M in funds due to Walmart
  • Collaboratively and cooperatively working with team(s) to resolve complex order cases and incidents.
  • Perform transactions pertaining to customers personal data
  • Documents routine workflows, resource requirements, dependencies, and criticalities
  • Complete requests from associates and customers while providing accurate responses in a timely manner
  • Identify and close accounts for abuse of our return policies for financial gain

Senior Coordinator, Payments Contact Center

Walmart eCommerce
03.2019 - 10.2021
  • Provided primary support and quality service to customers in a fast-paced environment
  • All round knowledge in Accertify, UNO/CCA, Electronic Journal GSCOPE and Right Now
  • Assisted with training 4 employees on new programs presented by the company
  • Received 3 Spark Awards for maintaining a high HPH
  • Exceeded metrics on customer satisfaction surveys

Program Assistant

Arkansas Department of Human Services
11.2018 - 02.2019
  • Assisted with developing and monitoring behavior plans, parenting classes and visitations
  • Maintained narratives detailing action taken on behalf of the client/family
  • Participated in employment skills by providing materials and tools, monitoring work assignments, and providing direct assistance when needed
  • Observed and evaluated contacts and case development.

Patient Registrar

U.S. Healthworks Medical Group
01.2017 - 11.2018
  • Followed established policies and documented standard procedures and collected co-payments
  • Monitored daily activity and completion of reports as assigned
  • Notified patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction
  • Received 3 Employee of the Month Awards for providing exceptional customer service

Education

Associates Degree - Business Administration

College of the Canyons

Skills

  • Bilingual Spanish, Proficient in Microsoft Office, including PowerPoint and Excel
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Core Qualifications

  • Adaptable
  • Strong Communicator
  • Results Driven
  • Attention To Detail
  • Problem Solving
  • Dependable

Languages

Spanish
Full Professional

Timeline

Resolution Coordinator III, Payments Specialty Team

Walmart eCommerce
10.2021 - Current

Senior Coordinator, Payments Contact Center

Walmart eCommerce
03.2019 - 10.2021

Program Assistant

Arkansas Department of Human Services
11.2018 - 02.2019

Patient Registrar

U.S. Healthworks Medical Group
01.2017 - 11.2018

Associates Degree - Business Administration

College of the Canyons

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Stephanie Cabrera