Stephanie Calderon
Tampa
Summary
Experienced and skilled hospitality professional with a background in mixology. Seeking an opportunity to contribute to the growth and success of an organization. Proven track record of crafting diverse cocktails and ensuring customer satisfaction, resulting in high repeat business. Strong skills in customer service and inventory management. Eager to develop my skill set and embrace leadership opportunities.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Shells Seafood Restaurant
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Host/Server/Food Runner
Mekenita Cantina
01.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Coordinated reservations efficiently to prevent overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Warehouse Shipper
Golf Locker
09.2017 - 01.2021
- Company Overview: Golfing Retail Warehouse
- Prepared products for shipment.
- Handled equipment maintenance and ensured operational efficiency.
- Loaded and unloaded trucks efficiently.
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Contributed to reducing product damage by properly packing items and securing them for transport.
- Reduced order processing time with diligent organization of products and accurate documentation.
- Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
- Demonstrated adaptability and flexibility, taking on additional responsibilities during peak periods to ensure the team met all objectives.
- Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.
- Managed inventory control, verifying quantities received against invoices and updating system records accordingly.
- Trained new employees on warehouse procedures, ensuring efficient integration into the team while maintaining high productivity levels.
- Developed contingency plans for unexpected disruptions or delays in the supply chain that could impact client deliveries.
- Coordinated cross-functional efforts between sales, procurement, and logistics departments to meet client expectations consistently.
- Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
- Checked and rechecked orders before packaging and shipping items.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Followed safe handling processes for different types of loads and materials.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy..
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Undecided
Hillsborough Community College
Tampa, Florida09.2017
High School Diploma -
Chamberlain High School
Tampa, Florida06.2016
Skills
- Interpersonal skills
- Oral communication
- Time management
- Dedicated learner
- Basic technology skills
- Mid advanced technology skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Memory retention
- Classic cocktails
Timeline
Bartender/Server
Shells Seafood Restaurant
01.2021 - Current
Host/Server/Food Runner
Mekenita Cantina
01.2021 - 01.2022
Warehouse Shipper
Golf Locker
09.2017 - 01.2021
Undecided
Hillsborough Community College
High School Diploma -
Chamberlain High School
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