Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Caley

Victor

Summary

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

15
15
years of professional experience

Work History

Branch Manager

Citizens Bank
09.2019 - 05.2022
  • Led daily branch operations to enhance customer service and improve workflow efficiency.
  • Developed training programs for staff to ensure compliance with banking regulations and policies.
  • Managed team performance through regular feedback and coaching, fostering a high-performance culture.
  • Implemented strategic marketing initiatives to increase branch visibility and attract new customers.
  • Analyzed financial reports to identify trends and recommend actions for profitability improvement.
  • Collaborated with senior management to design operational strategies aligned with corporate goals.
  • Coordinated community outreach efforts to strengthen relationships and promote bank services locally.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Pioneered adoption of mobile banking services, expanding customer access and convenience.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Salon Manager

Maximum Tan
01.2010 - 07.2019
  • Supervised daily salon operations, ensuring optimal service quality and customer satisfaction.
  • Trained and mentored staff on service techniques and product knowledge, enhancing team performance.
  • Managed inventory levels and procurement processes, reducing costs through efficient resource allocation.
  • Conducted regular staff evaluations to identify areas for improvement and promote professional growth.
  • Oversaw scheduling and appointment management, optimizing workflow efficiency for staff and clients.
  • Resolved customer complaints promptly, maintaining positive relationships and boosting loyalty.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Analyzed sales data to inform strategic decisions, driving revenue growth through targeted promotions.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.

Assistant Manager of Housekeeping

Homewood Suites Hotel
05.2008 - 05.2010
  • Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
  • Trained and mentored staff on best practices in cleaning procedures and safety protocols.
  • Implemented efficient scheduling systems to optimize workforce productivity and resource allocation.
  • Conducted regular inspections of guest rooms and public areas to maintain compliance with cleanliness standards.
  • Collaborated with front desk management to address guest requests and resolve issues promptly.
  • Analyzed inventory levels of cleaning supplies, ensuring timely reordering and cost-effective purchasing decisions.
  • Led initiatives to improve operational efficiency, resulting in streamlined housekeeping workflows and enhanced service delivery.
  • Facilitated seamless communication between departments through regular meetings and clear documentation.
  • Assessed employee performance regularly through structured evaluations leading to an improved overall work environment.
  • Maintained immaculate hotel rooms, public areas, and back-of-house spaces to exceed guest expectations.
  • Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
  • Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
  • Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.
  • Enhanced customer service levels by promptly addressing guest concerns and resolving issues in a timely manner.
  • Coordinated with maintenance teams for timely repairs, ensuring optimal conditions for guests at all times.
  • Mentored junior staff members in proper cleaning techniques and safety protocols, fostering a culture of continuous learning.
  • Conducted regular inspections of property cleanliness and maintenance needs, ensuring prompt attention to detail.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Sales Development Representative

State Farm Insurance Inc
01.2007 - 04.2008
  • Cultivated relationships with potential clients to identify needs and enhance sales opportunities.
  • Conducted market research to target prospective leads effectively, increasing outreach efficiency.
  • Collaborated with marketing teams to align messaging and optimize lead generation strategies.
  • Utilized CRM systems to track interactions, manage leads, and streamline follow-up processes.
  • Developed tailored outreach strategies that improved engagement rates among targeted sectors.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Achieved and exceeded monthly and annual sales targets.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.

Education

Applied Psychology

Victor Central School
Victor, NY
07-2007

Skills

  • Branch operations management
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Verbal/written communication
  • Staff management
  • Employee development
  • Staff recruitment
  • Customer service
  • Customer relationships
  • Excellent time management skills

Timeline

Branch Manager

Citizens Bank
09.2019 - 05.2022

Salon Manager

Maximum Tan
01.2010 - 07.2019

Assistant Manager of Housekeeping

Homewood Suites Hotel
05.2008 - 05.2010

Sales Development Representative

State Farm Insurance Inc
01.2007 - 04.2008

Applied Psychology

Victor Central School

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