Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Calhoun

Whitesburg,GA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

27
27
years of professional experience

Work History

Sales Associate

One Roof E Commerce
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Head Cashier

Food Depot
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Manager

Dollar General
04.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Chick Fil a

Chick Fil-A
05.1997 - 05.2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma -

My.Zion
Mt.Zion, Ga
05.1997

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Customer Service
  • Timesheet Approvals
  • Scheduling
  • Invoices
  • Vendors

Timeline

Manager

Dollar General
04.2023 - 03.2024

Chick Fil a

Chick Fil-A
05.1997 - 05.2001

Sales Associate

One Roof E Commerce

Head Cashier

Food Depot

Diploma -

My.Zion

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Stephanie Calhoun