Hi, I’m
Stephanie Calix
Live Chat Agent
Indianapolis,Indiana
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Summary
Results-oriented, proven knowledge of customer satisfaction, member development, and scheduling. Aiming to leverage abilities to successfully fill the live chat agent role. Frequently praised as hard-working by peers, can be relied upon to help company achieve its goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
1
Certification
Work History
Step Ahead ABA LLC
Registered Behavior Technician
11.2022 - 02.2023
Job overview
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Educated parents and caregivers to apply appropriate behavior management techniques.
- Supported client using principles of applied behavior analysis.
- Developed individualized plans to address challenging behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Lighthouse Autism Center
Registered Behavior Technician
04.2022 - 11.2022
Job overview
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
Atlantic Services LLC
Office Assistant
02.2021 - 04.2022
Job overview
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed over 10.
- Edited documents to keep company materials free of grammar errors.
- Monitored security to help maintain equipment, data and information safety.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
- Purchased and maintained office supplies.
Chipotle
Team Member
08.2020 - 01.2021
Job overview
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Los Pinchos
Waitress
03.2019 - 05.2020
Job overview
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Hamilton Southeastern High School, Fishers, IN
High School Diploma
06.2021
Skills
- ABA Techniques
- Positive Interactions
- Development of Social Skills
- Data Collection
- Office Management
- Social Media Knowledge
- Social Media and Promotions
- Verbal and Written Communication
- Client Inquiries
- Customer Service
- Online Chat
- Support Services
- Professional Relationships
- Interactive Activities
- Daily Logs
- Behavior Improvements
- Customer Satisfaction
- Emotional Support
Certification
- RBT - Registered Behavior Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registered Behavior Technician
Step Ahead ABA LLC
11.2022 - 02.2023
Registered Behavior Technician
Lighthouse Autism Center
04.2022 - 11.2022
Office Assistant
Atlantic Services LLC
02.2021 - 04.2022
Team Member
Chipotle
08.2020 - 01.2021
Waitress
Los Pinchos
03.2019 - 05.2020
- RBT - Registered Behavior Technician
Hamilton Southeastern High School
High School Diploma
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