Stephanie Callen

I cerrently work for North Star In Home Supports, who provides contracted work for the State of Idaho Department of Health and Welfare. I respond to after hour safety calls regarding children. This work takes place Monday through Friday from 5:00 PM to 8:00AM and 24 hours a day on Saturdays and Sundays.

• Upheld ethical standards in all aspects of work as a Child Safety Officer, ensuring confidentiality and treating families with respect and empathy.
• Provided crisis intervention during emergency situations, offering immediate assistance and support to affected children and families.
• Maintained open lines of communication with supervisors regarding difficult cases, seeking guidance and support when needed.
• Safeguarded the welfare of children through consistent monitoring and follow-up visits, ensuring ongoing compliance with safety plans.
• Supported successful transitions for children entering foster care or other alternative placements when necessary for their safety.

• Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
• Collaborated with interdisciplinary teams to optimize resource utilization, reducing costs while maintaining high-quality care standards.
• Enhanced patient care quality by developing and implementing comprehensive care plans for each individual.
• Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
• Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
• Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
• Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
• Ensured seamless transitions between levels of care by effectively managing handoffs from acute to post-acute settings.
• Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
• Assisted in the development of protocols for complex case management, leading to improved outcomes for high-risk patient populations.
• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Built strong relationships with patients and families for optimized care satisfaction.
• Upheld quality assurance procedures to maintain patient safety and satisfaction.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
• Supported organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.
• Assisted in developing and implementing staff training programs, promoting a culture of continuous learning and professional development among clinical team members.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Manage a domestic violence treatment program. Assisting offenders through a lengthy court appointed domestic violence program. While reporting to the courts of outcomes.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

• Investigated juveniles' activities, school attendance and employment.
• Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
• Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients.
• Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
• Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice.
• Coordinated and facilitated interventions with clients and service professionals.
• Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail.
• Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
• Reduced recidivism rates through targeted interventions and appropriate referrals to community-based programs.
• Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans.
• Facilitated meetings to collaborate with community stakeholders, presiding judges, attorneys and service providers.
• Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes.

• Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
• Completed timely quality reports highlighting deficiencies and recommending corrective actions.
• Maintained meticulous clinical trial documentation to show compliance with institutional policies and federal regulations.
• Collaborated with cross-functional teams to develop comprehensive quality assurance strategies and standards.
• Developed and maintained detailed audit reports, allowing management to make informed decisions regarding product quality.
• Supported regulatory inspections by providing accurate documentation of audit findings and implemented corrective actions when necessary.