Summary
Work History
Overview
Education
Skills
Timeline
BusinessAnalyst
Stephanie Calvello

Stephanie Calvello

Summary

Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance.

Work History

Fire -Theft Adjuster

Kemper - American Access
08.2018 - Current
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Established productive working relationships with public officials and law enforcement officers.

Administrative Assistant

Oak Brook Police Department
09.2004 - 08.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Auto Claims Adjuster

Kemper Insurance
09.2009 - Current
  • Negotiated with claimants to settle claims.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of the claim.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Successfully negotiated settlements with claimants and insurers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Overview

19
19
years of professional experience

Education

General -

College of DuPage
Glen Ellyn, IL

Skills

  • Fire/Theft Specialist
  • Decision Making
  • Fraud Detection
  • CCC Reports
  • Automobile Claims Specialist
  • Casualty and Property Loss
  • Claims Processing
  • Insurance Policy Coverage Knowledge
  • Law Enforcement Background
  • Coverage Assessments
  • Record Preparation
  • Highly Motivated
  • Texas Claims Adjuster License
  • Advanced Oral and Written Communication Skills
  • Strong Interpersonal and Communication Skills
  • Dependable and Responsible
  • Supervision and Leadership
  • ISO
  • Carfax
  • TLO
  • Enterprise /Hertz Rentals

Timeline

Fire -Theft Adjuster

Kemper - American Access
08.2018 - Current

Auto Claims Adjuster

Kemper Insurance
09.2009 - Current

Administrative Assistant

Oak Brook Police Department
09.2004 - 08.2009

General -

College of DuPage

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Stephanie Calvello