Stephanie Calvert
Des Moines
Summary
Dynamic sales associate with proven upselling and merchandise display skills at Sally's Beauty Supply. Expert in building client relationships and enhancing customer satisfaction through effective communication. Adept at financial records oversight and problem-solving, consistently delivering exceptional service and achieving sales targets. Committed to maintaining a professional and organized environment.
Overview
16
16
years of professional experience
Work History
Sales Associate
Sally's Beauty Supply
Atoona
08.2020 - 12.2024
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Computed purchases and received and processed cash or credit payment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Lifeguard
Ramada Tropics Hotel
Des Moines
05.2021 - 11.2024
- Maintained constant surveillance of patrons in the swimming area at all times.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
- Watched over swimmers to respond quickly to distress situations.
- Performed regular cleaning and maintenance of pool equipment.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Housekeeper
Self Employed Services
Des Moines
06.2018 - 06.2023
- Maintained and organized cleaning supplies stock.
- Swept and damp-mopped private stairways and hallways.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Changed bed linens and towels, tidied up rooms.
- Followed safety procedures when handling hazardous materials.
- Communicated with customers about requests for additional supplies or cleaning services.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Financial Counselor
Unity Point Health Methodist
Des Moines
04.2009 - 05.2018
- Provided financial counseling to clients on budgeting, credit management, and debt repayment strategies.
- Developed and maintained strong client relationships through exceptional service and communication.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Analyzed clients' insurance needs to recommend suitable life, health, and long-term care insurance products.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Submitted claims to insurance companies.
- Gathered information from patients for insurance billing purposes.
- Ensured all paperwork was completed accurately prior to submitting it for insurance billing purposes.
- Utilized insurance billing software to submit claims and track their status efficiently.
Education
High School Diploma -
Abraham Lincoln High School
Iowa05-1999
Some College (No Degree) - Medical Terminology
Des Moines Area Community College
Ankeny, IASkills
- Upselling
- Merchandise display
- Sales strategies
- Contact follow-up
- Client service
- Cleaning techniques
- Product sales
- Problem-solving skills
- Relationship building
- Complex Problem-solving
- Multi-tasking strength
- Verbal/written communication
- Money handling
- Financial records oversight
- Client account management
References
References available upon request.
Timeline
Lifeguard
Ramada Tropics Hotel
05.2021 - 11.2024
Sales Associate
Sally's Beauty Supply
08.2020 - 12.2024
Housekeeper
Self Employed Services
06.2018 - 06.2023
Financial Counselor
Unity Point Health Methodist
04.2009 - 05.2018
High School Diploma -
Abraham Lincoln High School
Some College (No Degree) - Medical Terminology
Des Moines Area Community College
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