Stephanie Campbell
La Vergne,TN
Summary
I am a service-oriented customer service representative with more than 20+ years of background in retail and sales. My core competencies include, critical thinking, problem solving and collaboration as well as excellent communication and time management skills. I handle tasks with accuracy and efficiency. I am dependable, have a growth mindset and ready to display my skills and capabilities. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
Work History
Client Services Specialist
UBS Financial Service
09.2020 - Current
- Answer inbound calls for our internal clients at the branches
- Supporting Financial Advisors on the products offered, i.e., mutual funds, investment accounts, etc
- Educate clients on account services and capabilities
- I Have basic computer troubleshooting skills and can support and document and ticket calls
- I Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
- Have strong organisational skills, attention to detail, and excellent follow-up skills
- Have a proven ability to thoroughly resolve customer inquiries.
Assistant Branch Manager
Suntrust, Truist Financial
06.2019 - 09.2020
- Assessed teller needs at each and every counter, creating schedules for each and every employee
- Solving/Administration and performing teller rotation, assisting Tellers in checking cash, receiving checks for deposits,
- Management counting currencies and coins, handling cash to clients against pay orders and bank drafts; entering all transactions into database, informing clients about returned checks, helping in balancing cash drawers, and performing related clerical tasks
- Ongoing coaching of teammates for continued success and performance
- Sales goals and monthly goals
- Weekly schedule
- Morning branch meetings
- Interviewing prospective branch tellers
- Over branch operations and retention
- Responsibility for success on passing branch audits
- Handled complaints
- Observed teammate and client interaction for ongoing relationship management
- Branch retention/records
- Filing scanning,faxing
- Microsoft office expertise
Personal Banker
US BANK
10.2018 - 06.2019
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.Enter customers' transactions into computers to record transactions and issue computer-generated receipts.Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.Order a supply of cash to meet daily needs.Process and maintain records of customer loans.Receive and count daily inventories of cash, drafts, and travelers' checks.Prepare and verify cashier's checks.Monitor bank vaults to ensure cash balances are correct.Sort and file deposit slips and checks.Carry out special services for customers, such as ordering bank cards and checks.Identify transaction mistakes when debits and credits do not balance.Resolve problems or discrepancies concerning counterarguments.Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.Perform clerical tasks such as typing(35wpm)filing,,copying,scanning
- Excel,Microsoft office
Vault Teller
US BANK
02.2017 - 10.2018
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep record son accounts.Balanced daily cash deposits and vault inventory with zero error rate.Adhered to regulatory and company security and audit procedures.Ensured swift resolution of customer issues, utilizing dynamic research and interpersonal skills.Supervised tellers to verify compliance with both federal and local regulations.Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.Verified, captured and balanced deposits and audited checks.
01.2010 - 02.2017
- Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals
- Assessed, optimized and elevated operations to target current and expected demands
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
- Maintained functional and neat building areas to meet all business needs and delivere professional appeal to customers
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Stylist
GREAT Clips
02.2006 - 07.2015
- Cut and trim hair according to clients' instructions and/or current hairstyles, using clippers, combs, hand- held blow driers, and scissors.Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.Recommend and sell lotions, tonics, or other cosmetic supplies.Record services provided on cashiers' tickets or receive payment from customers.
Education
High school diploma - undefined
Overton High School
Skills
- Professional Summary
- Skills
- I am a service-oriented customer service representative with more than 14 years of Critical
- Thinking/ Judgment background in retail and sales My core competencies include, critical thinking,
- Problem solving and collaboration as well as excellent communication and time management skills I
- Handle tasks with accuracy and efficiency Customer and Personal Service
- Debits & Credits
- Banking
- Hair Styling
- Negotiation
- Contract Negotiation
- Accounts Receivable
- Order Picking
- Financial Report Writing
- Pricing
- Bookkeeping
- Accounting
- General Ledger Accounting
- Bank Reconciliation
- Office Management
- Account Reconciliation
- Journal Entries
- QuickBooks
- Balance Sheet Reconciliation
- Microsoft Dynamics GP
- Certifications and Licenses
- Notary Public
- Assessments
- Accounting Skills: Bookkeeping — Proficient
- March 2019
- Measures a candidate's ability to calculate and determine the accuracy of financial data
- Full results: Proficient
- Verbal Communication — Highly Proficient
- May 2019
- Measures a candidate's ability to effectively convey information when speaking
- Full results: Highly Proficient
- Customer Focus & Orientation — Expert
- September 2020
- Responding to customer situations with sensitivity
- Full results: Expert
- Attention to Detail — Familiar
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Full results: Familiar
- Customer Service — Highly Proficient
- Identifying and resolving common customer issues
- Filing & Organization — Proficient
- November 2020
- Arranging and managing information or materials using a set of rules
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Services Specialist
UBS Financial Service
09.2020 - Current
Assistant Branch Manager
Suntrust, Truist Financial
06.2019 - 09.2020
Personal Banker
US BANK
10.2018 - 06.2019
Vault Teller
US BANK
02.2017 - 10.2018
01.2010 - 02.2017
Stylist
GREAT Clips
02.2006 - 07.2015
High school diploma - undefined
Overton High School
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