Stephanie Campbell
La Vergne,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Vanderbilt Medical Center
01.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
CLIENT SERVICES SPECIALIST
UBS Financial Service
09.2020 - Current
- Answer inbound calls for our external clients as well as our internal clients at the branches supporting Financial Advisors and csa's on the products offered, i.e., mutual funds, investment accounts, etc
- I educate clients on account services and capabilities
- I assist with computer troubleshooting , support, document and ticket calls
- Assisted customers with account set-up, billing inquiries and product orders
- Perform case management to provide outstanding client services and meet company's mission
- Handle escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Collaborated with other departments to ensure timely resolution of escalated customer issues
- Developed in-depth knowledge of company products and services to better assist customers and branches
- Fed wires incoming/outgoing, payments processing, ach, eft and bill pay.
ASSISTANT BRANCH MANAGER
Suntrust, Truist Financial
06.2019 - 09.2020
- Assessed teller needs at each and every counter
- Assisted Tellers in checking cashing, receiving checks for deposits
- Counting currencies and coins, handling cash to clients against pay orders and bank drafts
- Enforced branch compliance with audit and regulatory procedures
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Conducted regular audits of branch activities to ensure accuracy in all areas of operation
- Completed weekly scheduling to maintain adequate teller coverage
- Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members
- Oversaw individual accountability for cash handling.
PERSONAL BANKER
US BANK
10.2018 - 06.2019
- Received checks and cash for deposit, verifying amounts and checking for accuracy of deposit slips
- Generated sales leads through outbound calls or referrals from existing customers
- Exceeded branch expectations and banking goals by teaming up with associates in closing potential leads
- Helped clients troubleshoot and resolve issues with ATM machines and online banking services
- Compiled information about new accounts, enter account information into computers and file related forms and other documents
- Assisted management in developing marketing strategies for expanding client base
- Identified cross-selling opportunities and recommended banking products and services to customers
- Participated in branch sales meetings and training sessions to stay informed of new banking products and services
- Needed for opening accounts and renting safe-deposit boxes
- Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certificates of deposit
- Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently
- Organized documents for loan processing including income verification statements and credit reports
- Executed wire transfers of funds
- Performed foreign currency transactions and sold traveler's checks
- Assisted customers with loan applications and credit card requests.
VAULT TELLER
US BANK
02.2017 - 10.2018
- Conducted audits of vault records to ensure accuracy and completeness
- Processed cash shipments from banks using advanced computer systems
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents
- Verified and post armored car deposits
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
- Performed clerical tasks, such as typing and filing
- Maintained security of vault area, including the use of dual control procedures for access
- Promoted bank products and services to consistently meet cross-selling goals
- Ensured compliance with all federal regulations related to banking activities
- Exhibited strong organizational skills while managing multiple tasks simultaneously
- Informed customers about foreign currency regulations and computed transaction fees for currency exchanges
- Trained new staff on vault teller operations, policies, and procedures
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
SMALL BUSINESS OWNER
Myself
01.2010 - 02.2017
- Created and implemented marketing and advertising strategies for strategic growth to support company's revenue
- Assessed, optimized and elevated operations to target current and expected demands
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
- Developed and implemented an effective marketing strategy to increase brand awareness and customer base
- Negotiated contracts with suppliers to maximize profits while maintaining quality standards
- Developed and maintained relationships with clients and business partners.
STYLIST
GREAT Clips
02.2006 - 07.2015
- Cut and trim hair according to clients' instructions and/or current hairstyles, using clippers, combs, hand-held blow driers, and scissors' card files on clientele, recording notes of work done, products used and fees charged after each visit
- Kept up-to-date knowledge about new hairstyling products available in the market
- Suggested hairstyles compatible with client physical features or determined style from client instructions and preferences
- Developed strong customer service skills by providing excellent client consultations
- Demonstrated advanced skills in cutting, coloring and styling hair for a variety of clients
- Effectively managed time between multiple appointments to ensure customer satisfaction.
Education
LICENSE IN COSMETOLOGY -
new directions school of cosmetology
05.2000
HIGH SCHOOL DIPLOMA -
NEW SYSTEMS HOME SCHOOL
05.1996
Skills
- Account Management
- Appointment Scheduling
- Administrative And Office Support
- Microsoft Office
- Healthcare Systems Knowledge
- Insurance Verification
- Patient Registration
Certification
Cosmetology license
Timeline
Patient Service Specialist
Vanderbilt Medical Center
01.2024 - Current
CLIENT SERVICES SPECIALIST
UBS Financial Service
09.2020 - Current
ASSISTANT BRANCH MANAGER
Suntrust, Truist Financial
06.2019 - 09.2020
PERSONAL BANKER
US BANK
10.2018 - 06.2019
VAULT TELLER
US BANK
02.2017 - 10.2018
SMALL BUSINESS OWNER
Myself
01.2010 - 02.2017
STYLIST
GREAT Clips
02.2006 - 07.2015
LICENSE IN COSMETOLOGY -
new directions school of cosmetology
HIGH SCHOOL DIPLOMA -
NEW SYSTEMS HOME SCHOOL