Stephanie Campbell
Holly Springs,NC
Summary
Property management professional specializing in customer service and relationship management. Demonstrated success in cultivating and sustaining strong professional relationships. Skilled in streamlining operations and ensuring compliance with all relevant regulations.
Overview
25
25
years of professional experience
Work History
Gardner
Garden Supply Co.
05.2024 - Current
- Greeted customers and provided expert advice on plant selection and care to enhance customer satisfaction.
- Assisted with POS operations, contributing to smooth transactions and effective inventory management.
HOA Manager
CMC Communities
09.2009 - 11.2011
- Acted as primary contact for homeowners, addressing concerns and managing communication channels.
- Negotiated vendor contracts for landscaping, security, and maintenance services to enhance service delivery.
- Facilitated timely communication between board and residents to resolve issues effectively.
- Conducted regular property inspections to enforce covenants and maintain community standards.
Assistant Property Manager
CTD Moorefield
07.2008 - 09.2009
- Coordinated move-ins and move-outs to ensure seamless transitions for tenants.
- Collaborated with maintenance staff to complete repairs, improving tenant comfort.
- Maintained accurate records of resident communications for efficient management.
- Managed accounts payable and receivable processes, including rent payments and delinquent accounts.
Assistant Property Manager
Greystar Property Management / JPI Communities
04.2006 - 05.2008
- Managed accounts payable and receivable processes for property with over 800 units, ensuring timely financial operations.
- Aided in budget preparation and managed delinquent accounts.
- Addressed resident complaints effectively to ensure exceptional customer service.
- Conducted routine site inspections to ensure compliance with property standards and enhance resident satisfaction.
Property Manager
Worthing
05.2005 - 04.2006
- Implemented rental rate increases and collected rent, enhancing revenue management.
- Managed budgets and prepared financial reports, ensuring accurate fiscal oversight.
- Handled lease agreements and resolved complaints, fostering tenant satisfaction.
- Conducted property inspections, coordinating repairs with plumbing and HVAC vendors.
- Oversaw maintenance staff to guarantee prompt completion of repair tasks
Assistant Property Manager
Archstone Apartments
08.2003 - 04.2004
- Processed rent payments, managed delinquency, and maintained accurate financial records to support property revenue.
- Managed inquiries, complaints, and service requests to enhance resident satisfaction.
- Coordinated work orders with maintenance staff, ensuring timely completion of tasks to uphold property standards.
- Inspected units to uphold property appearance standards and maintain visual appeal.
- Ensured compliance with fair housing laws, local ordinances, and company policies.
Lease Manager
JPI Communities
12.2000 - 07.2003
- Performed background checks and financial assessments on potential tenants, reducing risk for property owners.
- Conducted comprehensive orientations for new tenants on lease policies and community amenities to ensure seamless transitions.
- Provided timely customer service to tenants, addressing concerns and building strong relationships.
Education
BBA -
Mississippi State University
Starkville, MS12-2000
Skills
- Customer service excellence
- Dependability and responsibility
- Interpersonal skills
- Active listening
- Effective communication
- Relationship management
Timeline
Gardner
Garden Supply Co.
05.2024 - Current
HOA Manager
CMC Communities
09.2009 - 11.2011
Assistant Property Manager
CTD Moorefield
07.2008 - 09.2009
Assistant Property Manager
Greystar Property Management / JPI Communities
04.2006 - 05.2008
Property Manager
Worthing
05.2005 - 04.2006
Assistant Property Manager
Archstone Apartments
08.2003 - 04.2004
Lease Manager
JPI Communities
12.2000 - 07.2003
BBA -
Mississippi State University