Stephanie Campos
Emeryville,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Agency Development Manager
Farmers Insurance District Office
01.2023 - Current
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Approved staff hiring, termination, promotions and department transfers.
- Networked and assisted county, state and federal government agencies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Executive Team Leader
IMG Corporations
10.2020 - 08.2022
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Monitored system to address fraudulent activity.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Established and implemented departmental policies, goals and objectives.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Collaborated with back-office team members to facilitate seamless business execution.
- Monitored customers for signs of security concerns and escalated issues to management.
Member Service Representative
Self-Help Federal Credit Union
04.2020 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained and managed customer files and databases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Business Management
Chabot College
Hayward, CASkills
- Relationship Building
- Revenue Generation
- Sales Growth
- Staff Training
- Project Planning
- Business Development
- Process Improvement
- Employee Development
- Negotiation
- Team Development
- Teamwork and Collaboration
- Training and Development
Certification
- Property & Casualty License - California Department of Insurance
CA License 4333077
- Life, Accident and Health or Sickness License - California Department of Insurance
CA License 4333077
Projects
Maryland Project - Towson, MD
January 2022 - April 2022
I was given the opportunity to relocate to Towson, Maryland to assist our East Coast office expand and retain existing Account Executives. I had the pleasure of conducting meetings among our senior leaders and Account Executives & Corporate Trainers. Along with mentoring, encouraging and teaching them the fundamentals of proper sales, marketing, retention, leadership and compliance.
Fresno Project - Fresno, CA
May 2022 - August 2022
Once I completed my Maryland Project, I was given an opportunity to replicate the results in Fresno. There I was able to focus more on team building, interviews, and orientations. Both projects have been very rewarding and have solidified my level of expertise.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Agency Development Manager
Farmers Insurance District Office
01.2023 - Current
Executive Team Leader
IMG Corporations
10.2020 - 08.2022
Member Service Representative
Self-Help Federal Credit Union
04.2020 - 08.2020
Business Management
Chabot College
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