Stephanie Cancel
Bronx,NY
Summary
Organized Medical Biller boasts 5-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Billing Administrator
Repair Recover Restore
White Plains, NY
10.2023 - Current
- Reviewed patient records for accuracy and completeness of information, and verified insurance coverage.
- Prepared and submitted claims to insurance companies for reimbursement.
- Processed incoming payments from insurance companies or patients.
- Resolved billing disputes with insurance companies in a timely manner.
- Maintained accurate accounts receivable records and updated patient files accordingly.
- Assisted with the preparation of monthly financial reports related to billing activities.
- Performed periodic audits of coding accuracy according to established protocols.
- Initiated contact with clients and patients via phone or mail concerning unpaid balances due on account statements.
- Created detailed spreadsheets outlining each client's charges, payments received, outstanding balances.
- Utilized various software programs such as Microsoft Excel, Word, Outlook. for data entry purposes.
Front Desk Receptionist
Fountain Life
White Plains, NY
07.2022 - 03.2023
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Patient Referral Coordinator
Essen Medical House Calls
Bronx, NY
03.2019 - 06.2022
- Assisted in the coordination of patient referrals to other medical providers.
- Maintained a database of referral information and tracked referrals received and sent out.
- Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
- Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
- Drafted letters to referring physicians notifying them of referral status or changes in care plans.
- Collaborated with internal departments such as clinical staff, billing department and health insurance companies to ensure efficient processing of referrals.
- Reviewed patient records and medical history prior to making any recommendations or decisions related to referral requests.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Processed paperwork associated with each referral including authorization forms, consent documents.
- Compiled reports detailing the number of referrals processed on a daily, weekly, monthly basis.
- Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
Front Desk Medical Receptionist
Complete Orthopedic Services
Bronx, NY
10.2016 - 02.2017
- Greeted patients warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patients.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Updated patient information in databases regularly to ensure accuracy of records.
- Resolved any patient complaints or issues in a timely fashion following established protocols.
Call Center Representative
Dental Oral Surgery
Bronx , NY
08.2015 - 10.2016
- Answered incoming calls from patients and provided assistance with product inquiries, billing questions, and other patient service related issues.
- Answered incoming calls and responded to patient inquiries in a professional manner.
- Processed orders, forms, applications, and requests while following established protocols.
- Directed patient calls to appropriate personnel for resolution of complex issues.
- Maintained detailed records of patient interactions and transactions using company-specific software systems.
- Performed follow-up calls to ensure patient satisfaction with products or services provided.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards patients.
Office Assistant Intern
FEGS
NEW YORK , NY
09.2009 - 05.2010
- Assisted in the preparation of materials for meetings and presentations.
- Organized internal documents, including filing and scanning paperwork.
- Updated customer contact information in databases.
- Provided general administrative support to office staff.
- Answered incoming calls and directed them to appropriate personnel.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Greeted visitors and provided assistance with inquiries.
- Created spreadsheets to track data such as client information or project progress.
- Responded to emails from clients or customers regarding their inquiries.
- Prepared mailings by printing labels, stuffing envelopes, and affixing postage stamps.
Education
High School Diploma -
Norman Thomas
New York, NY08-2012
Skills
- Organizational Abilities
- Electronic Health Records Management
- Billing and Collection Procedures
- Teamwork and Collaboration
- Patient Billing
- Medical Billing
- Data Entry
- Insurance Claims Processing
- Worker's Compensation Knowledge
- Medical Coding Understanding
- Insurance Verification
- Insurance Billing
- Medicaid and Medicare Knowledge
- Reimbursements
- Medical Terminology
Certification
- Phlebotomy/ECG technician
Timeline
Medical Billing Administrator
Repair Recover Restore
10.2023 - Current
Front Desk Receptionist
Fountain Life
07.2022 - 03.2023
Patient Referral Coordinator
Essen Medical House Calls
03.2019 - 06.2022
Front Desk Medical Receptionist
Complete Orthopedic Services
10.2016 - 02.2017
Call Center Representative
Dental Oral Surgery
08.2015 - 10.2016
Office Assistant Intern
FEGS
09.2009 - 05.2010
High School Diploma -
Norman Thomas