Stephanie Caraveo
Clinic Manager
Turlock,California
Summary
Energetic Clinic Manager with 30 years of healthcare experience. Recruits and hires clinic staff to support exceptional patient care standards. Maintains strong rapport with healthcare providers, staff and patients. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Quality-driven and efficient with strong interpersonal abilities. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Patient-focused Clinic Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
29
29
years of professional experience
35
35
LVN
4
4
CRHCP Certification through NARHC
Work History
Clinic Manager
Oak Valley Hospital District
Oakdale , CA
2017.08 - 2024.04
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Analyzed data from various sources to identify areas for improvement in patient satisfaction.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Supervised internal and external communications by answering queries and complaints.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Clinic Manager
Golden Valley Health Centers
Merced , CA
2015 - 2017
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
Clinic Administrator
Central California Dental Surgicenter
Atwater , CA
1999 - 2014
- Developed and maintained clinic policies and procedures.
- Ensured compliance with all relevant laws, regulations, and standards.
- Coordinated the scheduling of patients for appointments.
- Maintained patient records in accordance with HIPAA guidelines.
- Served as a liaison between patients and healthcare providers.
- Resolved customer service issues in a timely manner.
- Monitored inventory levels of office supplies, medical equipment, and medications.
- Oversaw hiring processes for new employees including interviews and background checks.
- Organized employee training sessions on topics such as safety protocols or new software applications.
- Created reports on clinic performance metrics such as revenue or patient satisfaction scores.
- Implemented strategies to improve operational efficiency in the clinic setting.
- Participated in development of strong medical team by evaluating applicants, interviewing applicants and training new hires on clinic policies and procedures.
- Developed work schedules for medical professionals and coordinated with client appointment requests to staff professionals appropriately and meet demand for specializations.
- Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
- Coordinated clinic activities to schedule appropriate teams together to meet requirements for uncommon procedures, verifying staff availability for clients needing special attention.
Clinic LVN
Turlock Medical Group/Sutter Gould
Turlock , CA
1995.Jan - 1999.Jul
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Education
Nursing
United States Air Force
San Antonio, TXAssociate of Applied Science - Nursing
Excelsior College
Albany, NYAssociate of Applied Science - General Studies
Merced JC
Merced, CASkills
- Employee Training
- Administrative Leadership
- Back office
- Scheduling
- Patient Flow
- Employee Recruitment
- Scheduling appointments
- Clinical management
- HIPAA Compliance
- Medical Billing
- Operations Management
- Occupational medicine
- Policies and procedures
- Patient flow
- Program management
- Relationship building and retention
- Hiring and recruitment
- Seasoned in medical clinical procedures
- Project oversight
- Training and mentoring
- Staff Management
Accomplishments
- Successful coordination of the PRIME/QIP program, meeting measure required for for program and HEIDS measures.
Certification
- LVN
- CRHCP Certified through NARHC
References
References available upon request.
Timeline
Clinic Manager
Oak Valley Hospital District
2017.08 - 2024.04
Clinic LVN
Turlock Medical Group/Sutter Gould
1995.Jan - 1999.Jul
Nursing
United States Air Force
Associate of Applied Science - Nursing
Excelsior College
Associate of Applied Science - General Studies
Merced JC
- LVN
- CRHCP Certified through NARHC
Clinic Manager
Golden Valley Health Centers
2015 - 2017
Clinic Administrator
Central California Dental Surgicenter
1999 - 2014
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