Stephanie Cardenas
Houston,TX
Summary
Training Lead at Marble Slab Creamery succeeding in enhancing team performance and customer satisfaction. Using strong communication and organizational skills to train staff and resulting in improved service for customers. Committed to maintaining high standards for health and safety while fostering a positive work environment.
Overview
1
1
year of professional experience
Work History
Training Lead
Marble Slab Creamery
Houston, TX
09.2025 - Current
- Assisted in maintaining cleanliness and organization of work areas according to health regulations.
- Completed store opening and closing procedures and balanced tills.
- Provided feedback on employee performance, contributing to team development and morale improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Klein Forest High School
Houston, TX05.2026
Skills
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Customer service management
- Flexible schedule
- Employee relations
- Organizational skills
- Active listening
- Time management
- Task prioritization
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Training Lead
Marble Slab Creamery
09.2025 - Current
High School Diploma -
Klein Forest High School