Summary
Overview
Work History
Education
Skills
Baker
Languages
Timeline
Generic

Stephanie Cardoso

Bellmore,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Hairdresser

Pily's Unisex Hairsalon
07.2018 - 12.2022
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Processed payments, entering sales in register for prompt customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Answered over 20 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Maintained regular client list of up to 300 repeat customers.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Monitored current trends to understand fashions and better serve customer needs.

Food Service Worker

Town Bagel
09.2016 - 07.2018
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Cooked batches of food according to standard recipes.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Observed customer purchases in line and differentiated between standard portions.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Party Hostess/Coordinator

Celebrations
09.2016 - 06.2018
  • Arranged tables and seating to comfortably seat party guests.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Prepared and served meals, beverages and desserts to party guests.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
  • Decorated and set tables in accordance with party themes and age groups.
  • Planned parties according to customer specifications.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Planned themes for birthday parties and purchased decorations.
  • Called caterers and other party planning services to reserve for events.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Education

No Degree - Liberal Arts And General Studies

Nassau Community College
Garden City, NY
06.2024

High School Diploma -

Wellington C Mepham High School
Bellmore, NY
06.2020

Skills

  • Special Occasion Styling
  • Reading Comprehension
  • Portfolio Assessment
  • Customer Financing
  • Deal Structuring
  • Social Perceptiveness
  • Customer Satisfaction
  • Staff Management
  • Workflow Efficiency
  • Service Quality
  • Operational Efficiency
  • Customer Interaction

Baker

Created a home based business. Offering a delicious array of sweets, constantly working on fun, trendy flavors and designs.

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working
French
Elementary

Timeline

Hairdresser

Pily's Unisex Hairsalon
07.2018 - 12.2022

Food Service Worker

Town Bagel
09.2016 - 07.2018

Party Hostess/Coordinator

Celebrations
09.2016 - 06.2018

No Degree - Liberal Arts And General Studies

Nassau Community College

High School Diploma -

Wellington C Mepham High School

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Stephanie Cardoso