Stephanie Carino
Salem,NH
Summary
Experience Retail Management professional dedicated to providing clients with the best in class store experience. Highly energetic and confident leader with a keen understanding of business needs who takes immediate action to act upon with no supervision required. Detail-oriented visual merchandiser who uses all tool to make quick, in the moment, decisions to optimize product in stores daily. Quick problem solver by using logic and communications provided by the company to understand current business trends. Natural born leader with team success rooted in trust, communication, and respect. Relocating from Salem, NH to New York City October of 2023.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager - Brand
Victoria's Secret
07.2022 - Current
- Driving top in line sales by providing a best in class customer experience
- Recruit, hire, and staff candidates in both associates and leadership roles
- Supervise daily tasks such as replenishment, cash wrap activity, coaching, and shipment processing to maximize revenue
- Map, execute, and communicate changes with business partner around visual merchandising
- Oversee Center Stores Location when Store Manager is out of the business
- Engage team in new product knowledge and up to date company provided trainings
- Maintain and enforce company values to drive a positive store culture
- Communicate and delegate tasks to all levels of leadership to optimize product placements and shipment processing efficiency
- Build relationships with customers to establish long term trust
- Develop talent in all levels of leadership and write Individual Development Plans
- Maintain store cleaning standards
- Set expectation to Back of House standards and develop all store Leads to maintain
- Directly manage 30-45 associates
- Open and close the store
Store Manager
Victoria's Secret PINK
03.2022 - 07.2022
- Oversee all levels of leadership and coach individually to ensure specific DORs were being completed to their utmost potential
- Write associate and Sales Leadership Team schedule
- Manage store employees to ensure the best in class customer experience
- Stay up to date on brand changes to accurately reflect brand image in the store
- Maintain and submit payroll
- Recruit, hire, and staff associates and all levels of leadership
- Attend regular district, asset protection, and physical inventory meetings
- Partner with other Store Manager when out of the business to maintain store standards
- Train all new levels of leadership in and out of my store
- Maintain company values to uphold a healthy store culture
- Run monthly Sales Leadership Meetings
PINK Manager
Victoria's Secret & PINK
10.2021 - 03.2022
- Own category sales report for PINK brand in a side by side store location
- Map and execute all PINK floorsets
- Communicate with PINK business partners around new merchandising strategies
- Complete Launch Visit Summaries with Store Manager
- Maintain PINK merchandising standards
- Develop team on PINK product knowledge
Lingerie Manager
Victoria's Secret
01.2021 - 10.2021
- Own Victoria's Secret Lingerie Category Sales report
- Map and execute all Lingerie floorsets
- Complete Launch Visit Summaries with Store Manager
- Ensure all associates are up to date on all newly communicated company provided product knowledge
Beauty Supervisor
Victoria's Secret
07.2020 - 01.2021
- Own beauty category sales report
- Map and execute all beauty floorsets
- Complete Launch Visit Summaries with Store Manager
- Ensure all associates are up to date on all newly company provided product knowledge
Bra Fitting Expert
Victoria's Secret
10.2019 - 07.2020
- Lead all associates in their learning and development of Victoria's Secret bra journey
- Train all new hires on how to accurately complete bra measurements to clients using the best in class bra experience
- Train all associates on cash wrap standards
- Inspire Victoria's Secret credit card applications on the sales floor and the cash wrap
- Maintain cleaning standards of fittings room and sales floor
- Have keen product knowledge on all Victoria's Secret bras and develop new talent by doing associate observations on customer interactions
Education
High School Diploma -
Salem High School
Salem, NH06.2017
Skills
- Microsoft Excel
- Payroll Management
- Recruiting and Onboarding
- Customer Acquisition
- Associate Retention
- Motivational Leadership
- Staff Meetings
- Customer Care Support
- Store Layouts / Visual Merchandising
- Analyze business results
- Selling
Accomplishments
- #7 Growth Score on Black Friday 2022
- #2 Comp performance to LY in December 2022
- Winning at Holiday Award 2022
Timeline
Customer Experience Manager - Brand
Victoria's Secret
07.2022 - Current
Store Manager
Victoria's Secret PINK
03.2022 - 07.2022
PINK Manager
Victoria's Secret & PINK
10.2021 - 03.2022
Lingerie Manager
Victoria's Secret
01.2021 - 10.2021
Beauty Supervisor
Victoria's Secret
07.2020 - 01.2021
Bra Fitting Expert
Victoria's Secret
10.2019 - 07.2020
High School Diploma -
Salem High School
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