Stephanie Carlile
Orting,WA
Summary
Attentive Assistant Manager with 4 years experience in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
Federal Way, WA
11.2019 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Served as a liaison between staff members and senior management personnel.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Associate
Bed Bath & Beyond
Puyallup, WA
08.2019 - 05.2020
- Built relationships with customers by providing friendly customer service.
- Supported management team to facilitate task completion and meet performance goals.
- Assisted customers with selecting items and answering questions about products.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Maintained an up-to-date knowledge of store promotions, specials, events.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Assistant Manager
Jack in the Box
Puyallup, WA
06.2016 - 03.2019
- Ensured compliance with safety regulations and company policies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Rogers High School
Puyallup, WA06-2018
Skills
- Sales Monitoring
- Employee Scheduling
- Task Delegation
- Operations Management
- Employee Performance Evaluations
- Money Handling
- Staff Training and Development
- Policy Enforcement
- Workload Management
- Customer Relations
- Retail Operations
- Staff Management
- Orientation and Training
Timeline
Assistant Manager
Cinemark Theaters
11.2019 - Current
Associate
Bed Bath & Beyond
08.2019 - 05.2020
Assistant Manager
Jack in the Box
06.2016 - 03.2019
High School Diploma -
Rogers High School
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