Stephanie Carlson
Galesburg,IL
Summary
Dedicated Patient Access Representative with experience in managing patient records and optimizing appointment scheduling. Strong problem-solving skills and a commitment to delivering exceptional customer service, contributing to improved patient satisfaction and care coordination.
Overview
11
11
years of professional experience
Work History
Optometric Technician
Kehoe Eye Care
Monmouth, IL
06.2025 - Current
- Assisted patients with preliminary eye exams and vision testing.
- Operated and maintained optical equipment for accurate diagnostics.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated follow-up visits for patients.
- Ensured a clean and organized clinic environment for optimal patient experience.
- Answered phone calls from customers inquiring about services offered by the practice.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
Patient Access Representative
OSF Healthcare Saint Mary Medical Center
Galesburg, IL
01.2025 - 04.2025
- Collected patient information and verified insurance eligibility efficiently.
- Processed registration forms and ensured accuracy of patient data entry.
- Assisted patients with inquiries and provided clear information on services offered.
- Coordinated communication between patients and medical staff for smooth operations.
- Maintained confidentiality of patient records in compliance with regulations.
- Utilized electronic health record systems to update patient information promptly.
- Handled phone calls professionally, addressing concerns and directing calls as needed.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Patient Experience Coordinator
Athletico
Silvis, IL
02.2023 - 01.2025
- Coordinated patient intake processes to streamline appointment scheduling and information gathering.
- Managed patient feedback through surveys and direct interactions to identify improvement areas.
- Implemented policies to ensure compliance with privacy regulations in patient communications.
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
- Led team meetings devoted exclusively towards discussing challenges encountered while providing excellent customer service experiences.
- Facilitated communication between patients and healthcare providers to enhance satisfaction.
Therapy Care Coordinator
ORA Orthopedics
Moline, IL
07.2022 - 02.2023
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and follow-ups for orthopedic care.
- Communicated with healthcare providers to facilitate treatment plans.
- Collaborated with multidisciplinary teams to streamline patient care processes.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
Patient Access Representative
OSF Healthcare Saint Mary Medical Center
Galesburg, IL
04.2021 - 05.2022
- Collected patient information and verified insurance eligibility efficiently.
- Processed registration forms and ensured accuracy of patient data entry.
- Assisted patients with inquiries and provided clear information on services offered.
- Coordinated communication between patients and medical staff for smooth operations.
- Maintained confidentiality of patient records in compliance with regulations.
- Utilized electronic health record systems to update patient information promptly.
- Handled phone calls professionally, addressing concerns and directing calls as needed.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Patient Access Representative
Galesburg Cottage Hospital
Galesburg, IL
04.2015 - 03.2021
- Collected patient information and verified insurance eligibility efficiently.
- Processed registration forms and ensured accuracy of patient data entry.
- Assisted patients with inquiries and provided clear information on services offered.
- Coordinated communication between patients and medical staff for smooth operations.
- Maintained confidentiality of patient records in compliance with regulations.
- Utilized electronic health record systems to update patient information promptly.
- Handled phone calls professionally, addressing concerns and directing calls as needed.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Education
Associate of Science - General Studies
Carl Sandburg College
Galesburg, IL12-2015
Skills
- EHR management
- Patient record management
- Customer service
- Appointment scheduling
- Compliance adherence
- Patient communication
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- HIIPAA compliance
- Medical terminology proficiency
- Eye health assessment
- Color vision testing
- Tonometry testing
- Pre-testing procedures
- Insurance preauthorization
- Preliminary eye exams
- Visual field testing
- Auto-refractor operation
References
References available upon request.
Timeline
Optometric Technician
Kehoe Eye Care
06.2025 - Current
Patient Access Representative
OSF Healthcare Saint Mary Medical Center
01.2025 - 04.2025
Patient Experience Coordinator
Athletico
02.2023 - 01.2025
Therapy Care Coordinator
ORA Orthopedics
07.2022 - 02.2023
Patient Access Representative
OSF Healthcare Saint Mary Medical Center
04.2021 - 05.2022
Patient Access Representative
Galesburg Cottage Hospital
04.2015 - 03.2021
Associate of Science - General Studies
Carl Sandburg College