Stephanie Carnevale
Clyde,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Supportive Housing Specialist
Lakeview Health Services, Inc
Geneva, NY
10.2021 - 08.2023
- Conducted intakes with clients to assess needs and create individualized treatment plans.
- Provided crisis intervention services to families in need of immediate assistance.
- Maintained a high level of communication with other team members regarding client progress and challenges faced during treatment.
- Prepared monthly reports summarizing caseloads and outcomes achieved from interventions provided.
- Assisted with completing paperwork related to Medicaid applications, housing programs, SNAP benefits.
- Participated in weekly team meetings with supervisors, case workers to review open cases, discuss strategies for improved outcomes.
- Researched available resources that could be utilized by clients seeking assistance.
Tasting Room Associate
Martin Family Wineries and Distillery
Montezuma, NY
03.2021 - 07.2021
- Provided customers with detailed information about the winery's products and services.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Maintained a clean and organized work area in accordance with health code regulations.
- Demonstrated proficient knowledge of wine production processes, grape varietals, appellations, flavor profiles and food pairings.
- Performed cash register transactions accurately and efficiently.
- Assisted in creating promotional materials for upcoming events or new products.
- Ensured compliance with all applicable laws concerning alcohol sales and service.
- Created engaging retail displays to showcase featured wines.
IT Help Desk Technician
Mackenzie Childs
Aurora, NY
12.2020 - 06.2021
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Set up virtual private networks for secure remote access.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Residence Life Coordinator
New York Chiropractic College
Seneca Falls, NY, NY
10.2018 - 12.2019
- Developed and implemented educational programming for residential students on topics such as leadership, wellness, diversity and inclusion, and academic success.
- Created and maintained positive relationships with faculty, staff, parents, alumni, and other stakeholders to ensure the successful operation of residence life programs.
- Coordinated annual student move-in process including room assignments, housing check-ins, key distribution, meal plan activations and orientation activities.
- Assessed student needs by conducting regular one-on-one meetings to discuss individual concerns or issues related to living in a residence hall.
- Managed crisis situations effectively by responding promptly to incidents involving health and safety risks or violations of university policy.
- Organized resident assistant recruitment processes including advertising positions, interviewing candidates, selecting finalists and providing onboarding training sessions.
- Enforced policies governing student conduct within the residence halls while ensuring fairness and consistency in disciplinary decisions.
- Facilitated weekly staff meetings with RAs to review upcoming events and programs and provide feedback on previous initiatives.
- Provided support to residents who are experiencing difficulty adjusting to college life or dealing with personal issues through referrals to campus resources such as counseling services or disability accommodations.
- Educated groups on residence hall and campus policies and applicable laws.
- Coordinated day-to-day essential functions of residence halls and apartment buildings.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Answered telephones and routed calls or delivered messages.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Associate of Science - Human Services
Finger Lakes Community College
Canandaigua, NY05-2001
Skills
- Client Advocacy
- Client Intake
- Client Support
- Documentation
References
References available upon request.
Timeline
Supportive Housing Specialist
Lakeview Health Services, Inc
10.2021 - 08.2023
Tasting Room Associate
Martin Family Wineries and Distillery
03.2021 - 07.2021
IT Help Desk Technician
Mackenzie Childs
12.2020 - 06.2021
Residence Life Coordinator
New York Chiropractic College
10.2018 - 12.2019
Associate of Science - Human Services
Finger Lakes Community College
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