Stephanie Carr
Saint Cloud,FL
Summary
Motivated individual with more than 3+ years of experience in customer service. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Trying to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of this company. Willingness to take on added responsibilities to meet team goals. Outstanding people skills, team player and react calmly to emergency situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activity Director
Benton House Of Narcoossee
07.2022 - Current
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
- Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored and drafted budgets for programs and ordered materials that were needed for certain activities.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Provided safe transportation to facilitate residents attending activities, events outside of facility, and resident doctor's appointments.
- Arranged outings as part of recreational program.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Developed monthly life enrichment calendar and published electronically and in print.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
Office Assistant
Florida Exchange Corp Iii
06.2022 - 07.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
Caregiver
Brookdale Senior Living
01.2022 - 05.2022
- Increased patient satisfaction by assisting residents with personal tasks like walking and teaching them how to use canes or walkers properly and safely
- Was in charge of daily activities and offered assistance when necessary
- Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized
- Assisted residents with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Served snacks that adhered to strict dietary guidelines
- Contribute to a positive living environment in order to improve the quality of life of my residents
- Kept track of progress and recorded any changes in status
- Identified specific needs and provided the highest level of care for the patient's well-being
- Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles
- Plan and participate in activities such as games, crafts, reading, and exercise
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Assisted clients with daily living needs such as dental and mouth care, bathing, and hair care
- Worked to improve and enhance the lives of patients through effective and compassionate care
- Changed the bed linens and made sure the residents were comfortable
- Did laundry, vacuuming, organize residents closet and living space, among other things.
Hostess/To-Go Hostess
Don Julio Mexican Kitchen & Tequila Bar Eagle Creek
03.2021 - 12.2021
- Greet guests upon arrival and seat them at tables or in waiting areas
- Operate with Yelp guest manager system
- Answer telephone calls and respond to inquiries, reservations or transfer calls
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Operate POS terminals to input customer orders, DoorDash orders, swipe credit cards, gift card and enter cash amounts
- Order Preparation/Delivery
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup in high volume restaurant
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Some College (No Degree) - Pharmacy Tech
University of Alaska Anchorage
Anchorage, AKSome College (No Degree) - Medical Assisting
Alamance Community College
Graham, NCNo Degree - General Studies
Valencia College
Orlando, FL06.2026
Skills
- Patient Care
- Customer Service
- Administration
- POS terminals
- Organizational Skills
- Multi Tasking
- Communication
- Time Management
- Maintenance and Cleaning
- Activity Organization
- Program Development
- Event Planning
- Leadership Abilities
- Volunteer Coordination
- Computer Literacy
- Staff Supervision
- Multitasking Abilities
- Problem Solving
- Budget Management
- Event Planning
- Community Outreach
- Staff Training
- Coaching and Mentoring
- Team Building
Certification
CNA Training June 2022
Medication Technician Certified August 2022
BLS Certified (CPR & AED) August 2023
Jack Canfield Leadership Training September 2023
references
- Cindy Banegas, Executive Director, Benton House of Narcoossee, (321) 895-2121, Narcoosseedirector@bentonhouse.com
- DeMarco Prince, Community Relations Director, Benton House of Narcoossee, (321) 895-2121, Narcoosseeinfo@bentonhouse.com
- Chris Smith, Associate Executive Director, Brookdale Senior Living, (336) 538-0367, csmith176@brookdale.com
- Krystle Johnson, Business Office Coordinator, Brookdale Senior Living, (336) 584-9636, kjohnson114@brookdale.com
Timeline
Activity Director
Benton House Of Narcoossee
07.2022 - Current
Office Assistant
Florida Exchange Corp Iii
06.2022 - 07.2022
Caregiver
Brookdale Senior Living
01.2022 - 05.2022
Hostess/To-Go Hostess
Don Julio Mexican Kitchen & Tequila Bar Eagle Creek
03.2021 - 12.2021
Some College (No Degree) - Pharmacy Tech
University of Alaska Anchorage
Some College (No Degree) - Medical Assisting
Alamance Community College
No Degree - General Studies
Valencia College
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