STEPHANIE CARRIKER
Wood River,IL
Summary
Attentive Senior Systems Analyst with more than ten years helping companies design and build technical systems customized perfectly for unique needs. Masterful at uncovering economical solutions to system design tasks of any scale. Keen to help clients design and acquire systems that overperform on business needs while coming in under budget.
Overview
16
16
years of professional experience
1
1
Language
Work History
Sr. Business Systems Analyst/ Strategic Partnership Manager
American Water Resources
07.2017 - 10.2023
- Coordinated cross-functional teams to ensure successful execution of joint projects with partners.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
- Reduced project completion time by employing Agile methodologies and effective project management strategies.
- Service Request Management using Asana, Jira, ServiceNow and other platforms
- Presented process, project, and partnership reporting updates to C-level suite and stakeholders, participating in decisions for our shared customers
- Using Visio, Lucidchart, or a sandbox CRM environment I created process and system integration visuals to support end-users and facilitate future enhancements.
- Integrated systems through SFTP, FTP, or API development and implementation for seamless and secure data exchange between platforms.
Business Analyst
American Water Resources
07.2012 - 07.2017
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Championed change management efforts during periods of organizational transformation and software transitions, ensuring smooth transitions with minimal disruption to daily operations.
- Ongoing maintenance of CRM workflows, business rules, security roles, sharepoint integration and email configurations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented risk mitigation strategies that effectively addressed potential issues before they escalated into larger problems.
- Created dashboards to monitor and track key performance indicators.
Quality Assurance and Training Specialist/ Claims Supervisor
American Water Resources
07.2009 - 07.2012
- Earned a promotion from claims specialist to QA Training Specialist where I helped develop a quality assurance program for all of customer service and claims including billing and invoicing
- Audited many different areas of work within each department, including electronic and physical documentation as well as phone call recordings
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
Claims Specialist
American Water Resources
07.2007 - 07.2009
- Call center environment where I handled multiple states answering calls for customers in need of emergency services for their plumbing in their homes
- Repeatedly performed in the top 3% of all specialists is call volume, CSAT, and audit results for compliance
- Assisted in the documentation of the first procedural manual on claims reporting and adjudication.
Education
Associate's degree - Business Management
University of Phoenix-Online Campus
Online07.2015
Skills
- MS Office 365
- Dynamics 365
- Salesforce
- Asana
- Jira
- Banner
- Oracle
- SAP
- Visio
- BPMN
- Lucid chart
- Tableau
- Power BI
- Agile
- SCRUM
- SDLC
- ITIL
- Lean Six Sigma
- Root cause Analysis
- SWOT Analysis
- Process mapping
- User stories
- Use case development
- Data Migration
- Testing (UAT, integration, systems, regression)
Groups
Roxana Fire Dept ladies auxiliary (05/2016 - Present)
Roxana Booster Club (05/2018-Present)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programsTimeline
Sr. Business Systems Analyst/ Strategic Partnership Manager
American Water Resources
07.2017 - 10.2023
Business Analyst
American Water Resources
07.2012 - 07.2017
Quality Assurance and Training Specialist/ Claims Supervisor
American Water Resources
07.2009 - 07.2012
Claims Specialist
American Water Resources
07.2007 - 07.2009
Associate's degree - Business Management
University of Phoenix-Online Campus
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