Stephanie Carter
West Berlin,NJ
Summary
Knowledgeable and dedicated call center representative with expertise in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and demonstrate consistently strong work ethic and adherence to company policy and procedures,
Overview
17
17
years of professional experience
Work History
Customer Service Representative
AmeriHealth Caritas Family Of Companies
Philadelphia, PA
08.2015 - Current
- Managed customer/provider calls effectively and efficiently in complex, fast-paced and challenging call center environment. Gathered and verified all required customer/provider information for tracking purposes. Described medical benefits to customers and accurately explained details and care of services. Ensured superior customer experience by addressing customer/provider concerns/complaints in timely, professional and courteous manner while demonstrating empathy and resolving problems. Directed calls to appropriate individuals and departments. Assist with new hire classes as Subject Matter Expert and First Call Resolution Ambassador.
Lead Intake Customer Service Rep
Consolidated Services Group
Hamilton, NJ
09.2003 - 10.2013
- Makes, receives and handles customer calls to and from providers, claimants, adjusters and attorneys pertaining to auto pre-cert inquires. Educate callers of pre-cert process, designated vendors and carrier's billing addresses. Transfer/direct calls to other departments or branches based upon caller's inquiry. Research and disseminate to appropriate carrier's pre-cert requests with discrepancies that pertain to claimant's eligibility and demographic status. Assists supervisor in interview process of new employees Assist Customer Services/Intake Supervisor with reviewing productivity sheets for submission, timeliness and completeness. Assist Customer Service/Intake Supervisor with training and/or re-training of Customer Services/Intake Representatives.
Front Desk Clerk
Camden County City Hall
Camden, NJ
06.1998 - 08.1998
- Greeting customers entering company to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Researching of mortgages and deeds Proofreading and data entry Answering inbound calls from customers Making outbound calls to customer.
Education
High School Diploma -
Edgewood Senior High School
Tansboro NJ06.2000
Skills
- Understanding Customer Needs
- Exceptional workflow management
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Subject Matter Expert
- Multi-Line Phone Systems
- Excellent Attention to Detail
- Verbal and Written Communication
- Computer Proficiency
- Upbeat and Positive Personality
Timeline
Customer Service Representative
AmeriHealth Caritas Family Of Companies
08.2015 - Current
Lead Intake Customer Service Rep
Consolidated Services Group
09.2003 - 10.2013
Front Desk Clerk
Camden County City Hall
06.1998 - 08.1998
High School Diploma -
Edgewood Senior High School
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