Stephanie Carter
Sacramento,CA
Summary
Proven track record in high-stress environments, exemplified at Paratransit Inc., where I leveraged critical thinking and positive communication to enhance operational efficiency. Adept in dispatch software and customer assistance, consistently exceeding performance metrics by fostering team collaboration and decision-making. Achieved notable increases in client satisfaction and retention through assertive leadership and active listening. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Communications Dispatcher
Paratransit Inc.
06.2023 - 02.2024
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Facilitated smooth shift transitions by meticulously documenting case updates for incoming dispatch personnel.
- Minimized downtime during technical issues by swiftly troubleshooting software problems or escalating concerns as necessary.
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
Caregiver, Special Needs
Odice Williams
03.2008 - 04.2023
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Customer Service Representative
Freedom Financial
03.2007 - 03.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
L.D. Brinkman
07.2002 - 07.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Select Personnel Services
10.2001 - 07.2002
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Sprint
04.1996 - 01.2001
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Education
Associate of Applied Science - Health Information Technology
Consumes River College
Sacramento, CA01.2026
Skills
- Quick Learner
- Customer Assistance
- Call prioritization
- Dispatch software
- Positive communication skills
- Assertiveness
- Stress Tolerance
- Dependable and Responsible
- Critical Thinking
- Team Leadership
- Active Listening
- Decision-Making
Timeline
Communications Dispatcher
Paratransit Inc.
06.2023 - 02.2024
Caregiver, Special Needs
Odice Williams
03.2008 - 04.2023
Customer Service Representative
Freedom Financial
03.2007 - 03.2008
Customer Service Representative
L.D. Brinkman
07.2002 - 07.2006
Customer Service Representative
Select Personnel Services
10.2001 - 07.2002
Customer Service Representative
Sprint
04.1996 - 01.2001
Associate of Applied Science - Health Information Technology
Consumes River College
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