Stephanie Carter
Everett,WA
Summary
Proven Senior Mortgage Loan Processor with a track record of enhancing loan processing efficiency and exceeding customer satisfaction ratings with 20 years of experience in the mortgage industry. Skilled in credit evaluation and renowned for strong communication, consistently delivering exceptional results under tight deadlines. Developed and implemented strategies that significantly improved interdepartmental collaboration and productivity.
Overview
20
20
years of professional experience
Work History
Senior Mortgage Loan Processor
Canopy Mortgage, LLC
12.2023 - 07.2024
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
Senior Mortgage Loan Processor
Premier Mortgage Resources, LLC
01.2023 - 01.2024
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Handled any conditions sent from underwriting departments.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
Senior Mortgage Loan Processor
AmCap Mortgage, Ltd.
08.2022 - 01.2023
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
- Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
- Handled any conditions sent from underwriting departments.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
Senior Mortgage Loan Processor
Top Flite Financial, Inc.
01.2018 - 08.2022
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Handled any conditions sent from underwriting departments.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies, and government clerks.
Senior Mortgage Loan Processor
American Pacific Mortgage Corporation
12.2016 - 01.2018
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Handled any conditions sent from underwriting departments.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Coordinated closing process with attorneys, title companies, and government clerks.
Senior Mortgage Loan Processor
Platinum Home Lending
09.2014 - 12.2016
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
Senior Mortgage Loan Processor
American Pacific Mortgage Corporation
05.2012 - 06.2014
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
- Handled any conditions sent from underwriting departments.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
Senior Mortgage Loan Processor
Eagle Home Mortgage
06.2009 - 05.2012
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Handled any conditions sent from underwriting departments.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
Mortgage Loan Processor
Cobalt Mortgage
10.2008 - 05.2009
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
Mortgage Loan Processor
US Home Mortgage
02.2004 - 10.2008
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
Education
Associate of Arts - Chemistry
Cascadia Community College
Bothell, WA06.2004
Skills
- Credit evaluation abilities
- Loan Processing Proficiency
- Documentation Review Competence
- Strong Communication Skills
- Licensed Loan Originator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Mortgage Loan Processor
Canopy Mortgage, LLC
12.2023 - 07.2024
Senior Mortgage Loan Processor
Premier Mortgage Resources, LLC
01.2023 - 01.2024
Senior Mortgage Loan Processor
AmCap Mortgage, Ltd.
08.2022 - 01.2023
Senior Mortgage Loan Processor
Top Flite Financial, Inc.
01.2018 - 08.2022
Senior Mortgage Loan Processor
American Pacific Mortgage Corporation
12.2016 - 01.2018
Senior Mortgage Loan Processor
Platinum Home Lending
09.2014 - 12.2016
Senior Mortgage Loan Processor
American Pacific Mortgage Corporation
05.2012 - 06.2014
Senior Mortgage Loan Processor
Eagle Home Mortgage
06.2009 - 05.2012
Mortgage Loan Processor
Cobalt Mortgage
10.2008 - 05.2009
Mortgage Loan Processor
US Home Mortgage
02.2004 - 10.2008
Associate of Arts - Chemistry
Cascadia Community College
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