Stephanie Carter
Front Office/HR
Crowley,TX
Summary
Dynamic Human Resources Administrator with a proven track record at Southern Sands LLC, excelling in employee relations and onboarding. Expert in policy development and skilled in Microsoft Office, I successfully reduced turnover through targeted recruitment strategies and enhanced workplace compliance, fostering a positive organizational culture.
Overview
25
25
years of professional experience
Work History
Human Resources Administrator
Southern Sands LLC
01.2025 - 06.2025
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and delivered HR training sessions to staff, managers and executives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Oversaw hiring, staffing, and labor law compliance.
Human Resources Administrator
Triple Crown Logistics LLC
05.2018 - 01.2025
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
Customer Service Representative
Silver Leaf Resorts
09.2000 - 04.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certificate - Computer Maintenance Technology
CTC
Gatesville, TX01-2010
GED -
Windham Trade School
Gatesville, TX12-2009
Skills
- Employee relations
- New employee training
- Employee onboarding
- Personnel file management
- New hire orientation
- Policy and procedure development
- Human resource management
- Background checks
- Skilled in Microsoft Office
- Online position posting
- Employee paperwork
- Hiring management
- Recruitment and selection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Work Type
Full TimeTimeline
Human Resources Administrator
Southern Sands LLC
01.2025 - 06.2025
Human Resources Administrator
Triple Crown Logistics LLC
05.2018 - 01.2025
Customer Service Representative
Silver Leaf Resorts
09.2000 - 04.2002
Certificate - Computer Maintenance Technology
CTC
GED -
Windham Trade School
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