Stephanie Carter
Spring Valley
Summary
Dedicated and detail-oriented Administrative Assistant with a proven track record in customer relations and decision-making, offering years of experience in customer retention and environmental waste management. Recognized for a strong work ethic and professional demeanor, consistently capable of handling complex tasks with initiative. Committed to fostering positive relationships and enhancing operational efficiency through effective communication and problem-solving skills. Eager to contribute expertise in a dynamic environment that values reliability and motivation.
Overview
26
26
years of professional experience
Work History
Sr. Admin Ops Specialist Team Lead
Konica Minolta Business Solutions
04.2013 - Current
- Contact customers for account reconciliation
- Create renewal contract agreements
- Contract agreement term escalations
- Process multiple sales agreements
- Correspond with leasing companies regarding closing lease agreements
- Process payments
- Credits and Re-bills of order agreements
- Scheduling installation and de-installation of equipment for Commerical and Government under account guidelines
- Manage specialized accounts
- Assist sales team with leasing company inquiries
- Update customer retention files
- Place customer supply orders
- Reviewing purchase pricing to ensure not exceed beyond corporate price agreements
- Support team and Supervisor for escalated customer issues
- Responding to daily task reporting
Customer Service Representative
Kohl’s
10.2020 - 06.2024
- Assist customers will order placements
- Pick and pack online orders
- Execute returns with a less than 5 minute wait time
- Provide adequate information for over the phone inquiries while managing returns
- Replace stock on floor
- Sort damaged products
- Ship from store order picking and packaging
- Search out dated stock items
- Closing store announcements
- Store opening and closing of cash registers
- Opening safe count and advancement of short registers
- Balance petty cash exchange draw
Target
11.2012 - 02.2013
- Assist sales team with time schedule
- Worked the switch board
- Distributed pay checks
- Notified team members of training compliance that was due
- Filed new hire packets
- Secured personal record information
- Created team member schedule with HR team
- Maintained appearance of brake room
Branch Administrator
Safety-Kleen Systems, Inc.
04.2000 - 12.2012
- Managed incoming and outgoing calls for busy office.
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
- Provided support for Branch and Service Management and sales team with managing operation workflow.
- Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.
- Communicated with domestic offices to arrange B2B shipments.
- Oversaw daily office operations for staff of 23 employees.
- Managed inventory and company files using online tracking system.
- Provided efficient customer service to clients.
- Successfully handled 50 to 70 bills per day.
- Generated purchase orders for vendor payments.
- Verified/submitted W-9 tax identification forms.
- Responsible for training all new employees to ensure continued quality of customer service.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Prepared service packets for generator waste removal.
- Prepared credit memos and sales reversals.
- Processed accounts receivable and accounts payable.
- Inventory reconciliation on a daily basis.
- Responded to customer environmental compliance needs.
Education
High School Diploma -
Spring Valley High School
Spring Valley, New York01.1997
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Rockland Community College
Suffern, NY01.2007
Medical Office Administration
Citone Institute
Ramsey, NJ01.1998
Skills
- Administrative support
- Knowledgeable in SAP, Microsoft 365, Excel
- Siebel/ CRM
- Sales Force
- OSHA compliance
- Data entry
- Problem resolution
- Meeting deadlines
- Attention to detail
- Vendor management
- Inventory management
- Facility management
- Accounts payable/receivable
- Google docs
- Quick books
- Kronos
- Staff development and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Kohl’s
10.2020 - 06.2024
Sr. Admin Ops Specialist Team Lead
Konica Minolta Business Solutions
04.2013 - Current
Target
11.2012 - 02.2013
Branch Administrator
Safety-Kleen Systems, Inc.
04.2000 - 12.2012
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Rockland Community College
Medical Office Administration
Citone Institute
High School Diploma -
Spring Valley High School