Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Carter

Katy,TX

Summary

Accomplished Technician with expertise from Hemmersbach US LLC, enhancing operational efficiency through asset management and customer service. Proven ability to optimize workflows and ensure timely equipment delivery. Skilled in multitasking and organization, with a keen attention to detail, driving improved service outcomes and client satisfaction.

Overview

12
12
years of professional experience

Work History

Technician

Hemmersbach US LLC
Houston, TX
05.2022 - Current
  • Facilitate timely responses to inquiries on status updates, equipment upgrade eligibility, escalations, onboarding, offboarding, and general support, enhancing overall operational efficiency.
  • Coordinate the shipment and receipt of assets and work-from-home equipment, ensuring timely delivery to clients.
  • Manage asset reception and tracking processes across departments and vendors to maintain comprehensive records in Snow database.
  • Ensure stockroom organization and managed disposal processes for computer peripherals and network gear to support operational efficiency.

Asset Management Specialist

Apolent
Houston, TX
04.2018 - 05.2022
  • Delivered improved service outcomes by optimizing asset assignment and incident ticket workflows.
  • Managed the opening of snow requests, ensuring adherence to established protocols and timelines.
  • Delivered customer service to enhance asset management efficiency and client satisfaction.
  • Coordinated equipment delivery to support timely resolution of escalation and work stoppage tickets.

Security Officer

Allied Universal Security Services
Houston, TX
04.2017 - 04.2018
  • Monitored security systems and conducted regular patrols every hour to ensure safety of premises.
  • Responded swiftly to incidents, assessing situations and implementing appropriate responses.
  • Collaborated with law enforcement during investigations, providing necessary documentation and support.
  • Trained junior staff on emergency protocols and security procedures to enhance team readiness.

Desktop Technician

Insight Global
Houston, TX
05.2014 - 10.2017
  • Installed and configured operating systems and software applications across multiple workstations.
  • Diagnosed and resolved hardware and software issues to ensure optimal system performance.
  • Delivered technical support to end-users through on-site visits.
  • Coordinated on-demand assistance and collaborative efforts to address the needs of school districts.

Education

High School Diploma -

Middle College For Technology Careers
Houston
08-2003

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Data Collection
  • Effective listening skills
  • Imaging
  • Inventory
  • Disposals
  • Execute Legal Hold
  • Ariba
  • SNOW

Languages

English
Full Professional

Timeline

Technician

Hemmersbach US LLC
05.2022 - Current

Asset Management Specialist

Apolent
04.2018 - 05.2022

Security Officer

Allied Universal Security Services
04.2017 - 04.2018

Desktop Technician

Insight Global
05.2014 - 10.2017

High School Diploma -

Middle College For Technology Careers