Stephanie Carver
7800 Triplett Rd, Rome IN 47574,INDIANA
Summary
Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
19
19
years of professional experience
Work History
Crew Member
McDonald's
05.2024 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Customer Accounts Manager
Aaron's
12.2016 - 03.2024
- Delegated tasks to existing support team members.
- Established performance and service goals.
- Improved account retention rates by proactively managing customer accounts.
- Set and achieved company defined account goals.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Customer Service Representative/Accounts Manager
Aaron's
06.2012 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service/Cashier/Accounting Associate
Walmart
12.2005 - 01.2012
- Managed customer service inquiries and complaints for customer satisfaction.
- Processed returns, bill payments, and check cashing.
- Upheld high standards for customer service and led by example.
- Balanced daily cash drawers and store deposits.
- Reconciled daily reports and found shortages and overages.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ08.2012
Skills
- Time Management
- Flexible Schedule
- Cleaning
- Customer Service
- Cash Flow Management
- Payment Processing
- Inventory Auditing
- Collections
- Goal-Oriented
- Customer Relationships
- Goals and performance
Timeline
Crew Member
McDonald's
05.2024 - Current
Customer Accounts Manager
Aaron's
12.2016 - 03.2024
Customer Service Representative/Accounts Manager
Aaron's
06.2012 - 06.2016
Customer Service/Cashier/Accounting Associate
Walmart
12.2005 - 01.2012
Associate of Arts - Business
University of Phoenix
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