Stephanie Casanova
Alamo,Tx
Summary
As a highly motivated and skilled individual, my objective is to secure a challenging position as a career advancement. With a background in the customer service industry, I am confident in my ability to become a contribution to the institution.
Overview
5
5
years of professional experience
Work History
Price and Signage Lead
Dicks Sporting Goods
McAllen
10.2023 - Current
- Create a world-class customer experience by providing passionate customer service and selling through customer engagement
- Ensure all merchandise is accurately priced and signed
- Coordinate the preparation, execution, and delegation of pricing and signing in the store including ISS, TAB, Reticketing, Permanent Price Changes, Visual Marketing/ Monthly Sign Kit
- Validate pricing processes, signing processes, validates auditing of all pricing activities and coaches for improvement
- Teach, train, and develop associates for Pricing and Signing Team and Sunday morning TAB/ISS execution, including using the appropriate training tools such as LMS and Quick Notes
- Develop strong, customer focused partnerships with all levels of management and associates
- Provide feedback to management team on scheduling and staffing relating to the pricing and signage team.
Receptionist
Monarch Beauty and Spa
Allen
07.2023 - 10.2023
- Duties include, but are not limited to welcome clients into the spa with a friendly, professional demeanor, check clients out and collect payment, recommend services and products to clients, make outbound calls to proactively schedule return visits, maintain accurate and updated client data within Boulevard software, completing monthly reports, working with remote operation team on specific tasks, capturing content, Going live on Instagram to interact with followers.
Legal Secretary
Alamo Law Center
Alamo
09.2022 - 05.2023
- I have successfully supported attorneys and case managers by efficiently acquiring medical and billing records, retrieving essential documents, managing incoming calls, maintaining consistent client communication, and facilitating regular correspondence with the court and opposing attorneys
- Additionally, I have gained valuable familiarity with electronic court filings
- To continue, I have demonstrated exceptional organizational skills by effectively organizing files, meticulously filing documents, making copies, scanning records, and establishing comprehensive filing systems for new contracts
- By diligently performing these tasks, I have consistently contributed to the smooth operation of legal processes and enhanced the overall efficiency of the teams I have been a part of.
Barista
Coee Time
Alamo
06.2020 - 09.2022
- Skilled in crafting a variety of beverages and providing outstanding customer service
- Strong knowledge of coffee beans, brewing techniques, and flavor profiles
- Maintains a clean and organized workspace while ensuring efficient operations
- Thrives in fast-paced environments and contributes to a welcoming atmosphere.
Sales Associate
Dicks Sporting Goods
McAllen
07.2020 - 06.2021
- Created a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically, but not limited to, our Footwear Department
- Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Promote company programs including warranty sales, Scorecard (loyalty program), and other seasonal promotions.
Sales Associate
Finish Line
McAllen
11.2019 - 06.2020
- Responsibilities included performing sales, customer service, cashiering, stockroom upkeep and store upkeep as needed and maintaining company standards regarding personal sales metrics.
Education
Bachelors of Liberal Arts - Criminal Justice -
University of Texas Rio Grande Valley
Edinburg, Tx08.2024
High School Diploma -
IDEA Alamo College Preparatory
Alamo, Tx05.2019
Skills
- Leadership Skills
- Communication Skills
- Problem Solving Skills
- Time Managing Skills
- Teamwork and Collaboration
- Adaptivity and Flexibility
- Bilingual
- Organizational Skills
Languages
- English, Fluent
- Spanish, Native
References
- Arturo J. Garcia, Attorney at Law, Alamo Law Center, 956-802-0199, alamolawcenter@gmail.com
- Jose Avila, National Director of Financial Literacy & Alumni Funding, IDEA Public Schools, 956-960-6151, jose.avila@ideapublicschools.org
Timeline
Price and Signage Lead
Dicks Sporting Goods
10.2023 - Current
Receptionist
Monarch Beauty and Spa
07.2023 - 10.2023
Legal Secretary
Alamo Law Center
09.2022 - 05.2023
Sales Associate
Dicks Sporting Goods
07.2020 - 06.2021
Barista
Coee Time
06.2020 - 09.2022
Sales Associate
Finish Line
11.2019 - 06.2020
Bachelors of Liberal Arts - Criminal Justice -
University of Texas Rio Grande Valley
High School Diploma -
IDEA Alamo College Preparatory